Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Emily Bode

Newcastle upon Tyne

Summary

Accomplished Team Leader with extensive experience in front-of-house operations, demonstrating a proven ability to enhance customer service and loyalty in high-volume environments. Adept at coaching and leading teams to exceed performance targets, fostering strong customer relationships to improve overall consumer satisfaction. Committed to delivering consistently high-quality service, with a keen focus on operational excellence and team development. Fluent in German and proficient with various computer software, with strong communication and organizational skills underpinned by a robust work ethic.

Overview

3
years of professional experience

Work History

J D Wetherspoon
Gateshead

Team Leader
07.2021 - Current

Job overview

  • Lead Front-of-House Operations: Oversee a team of associates, providing guidance, mentoring, and motivational support; implement training programs and performance reviews to drive staff development and operational excellence.
  • Enhance Customer Relations: Build and strengthen customer relationships to improve consumer experiences and foster loyalty through consistent, high-quality performance.
  • Deliver Superior Service: Consistently ensure precise and superior service delivery, adapting seamlessly to dynamic demands while maintaining a focus on quality and detail to uphold the highest customer satisfaction standards.
  • Maintain Product and Event Knowledge: Regularly update and communicate extensive knowledge of current and upcoming products, events, and promotions, using constructive feedback and guidance to keep staff well-informed and effective in customer engagement.

Education

University of Leeds
Leeds

Certificate of Higher Education from Banking and Finance
/2020 - /2023 (3 years)

Cardinal Newman College
Preston

A-Levels from German (A), Mathematics (A), Physics (C) and Extended Project Qualification (A)
/2017 - /2020 (3 years)

Queen Elizabeth's Grammar School
Blackburn

GCSEs from 12 GCSEs including Mathematics, English Language and English Literature (A*- C)
/2015 - /2017 (2 years)

Skills

  • Leadership and Team Management
  • Ordering procedures
  • Customer Service Excellence
  • Operational Management
  • Communication
  • Problem-Solving
  • Knowledge of Industry Standards
  • Time Management
  • Technical Proficiency

Languages

English
Native
German
Fluent

Timeline

Team Leader

J D Wetherspoon
07.2021 - Current

University of Leeds

Certificate of Higher Education from Banking and Finance
/2020 - /2023 (3 years)

Cardinal Newman College

A-Levels from German (A), Mathematics (A), Physics (C) and Extended Project Qualification (A)
/2017 - /2020 (3 years)

Queen Elizabeth's Grammar School

GCSEs from 12 GCSEs including Mathematics, English Language and English Literature (A*- C)
/2015 - /2017 (2 years)

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