Emma Badham

Unit manager

J D Wetherspoon

Beverley, East Riding of Yorkshire

07.2002 - Current

Team training and development, guiding and coaching dozens of deputy & kitchen managers through the training programme and producing several unit managers for the company. Always in the top 2% of completed and successful training programmes by boosting employee motivation, guiding staff development and facilitating team building and morale within the business. Devised staff succession plans to enable professional development and designed and implemented training to further develop staff based on business goals.
Coordinated hiring, recruitment and training strategies to build a successful team from identifying vacancies, screening applicants through to employment, establishing reasonable adjustments and providing work/life balance which leads to long term employment, reduced turnover and stability within the business. Working in line with the UK Home office and proof of right to work documentation.
Working actively with the management team to create daily and weekly sales plans based on weekly sales trends, holding weekly management meetings, delegating sales building and cost saving plans. Reviewing plans and targets weekly and reacting to changes and shifts in business to achieve maximum profits.
Maintained smooth-running business operations by delegating priorities/tasks to staff abilities by understanding and getting to know staff members and how to use their strengths to achieve the best possible outcome both for them and the business.
Established clear budgets and cost controls strategies to meet objectives, by using daily and weekly profit and loss reports, breaking targets down to achievable goals and tracking weekly spends. Implementing best practise guides of spending and cost saving: staff hours, maintenance costs, supply equipment, business stock, recycling and energy action plans.
Maintained high professional standards by monitoring staff performance and conducting annual appraisals.
The Area Personnel unit manager; offering personnel advice to other unit managers on the area regarding Staff disciplinary, investigations, well-being/stress management, grievances and appeals. Conducting appeal, grievance, disciplinary hearings and delivering outcomes. Up to date employment law knowledge and advanced company training in people management and human resources.
Organised financial and operational data to help with yearly budgeting and planning through the use of P&L accounts, budgets, sales trackers, KPI and operational stats.
Delivered high visual standards of product presentation and stock levels for appealing customer displays through the use of marketing and merchandising within the business. Developed marketing plans and sales driving incentives. Effective use of POS and external marketing to local areas, homes and business'
Led by example delivering first-class customer service and promoted customer care by delivering regular customer service workshops to the team, empowering staff to turn complaints into compliments and monitoring customer feedback to constantly improve the offering. External mystery shopper 97% success rate.
Monitored health and safety measures for guaranteed compliance, completed regular refresher training for H&S, Food hygiene compliance and Environment Health reviews. Ensured the team was fully compliant and conducted weekly checks of the business. East Riding local authority 5 star scores on the doors. Cask Marque cellar compliance 5 star compliance score.
Reduced waste and pursued revenue development strategies to keep business aligned with sales and profit targets. Achieved stock compliance and target set by company on a yearly basis by limiting waste, increasing stock yields and staff training for best practise. Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Aware of local and general market, understands customer base and how to target customers to achieve sales growth. Analysed competitor action and up to date information to ensure the business maintained the leading share of the market place, Delivered exceptional customer service by proactively listening to concerns and answering questions.
Adapted coaching and leadership styles to suit individual needs for maximised staff engagement. Mentored and supported team members, displaying leadership and providing counsel to meet team goals.
Used effective delegation to ensure tasks were performed and targets were met and Increased team productivity through effective staff planning, coordination and task delegation.
Worked flexible hours, covering nights, weekends and bank holidays and displayed energy and enthusiasm in a fast-paced environment. Successfully delivered on tasks within tight deadlines.

Summary

Overview

Work History

Unit manager

Bar and restaurant supervisor

Education

Diploma in Business Management - Business Management

A-Levels - History

A-Levels - English Language

Skills

Affiliations

Certification

Accomplishments

References

Timeline

Diploma in Business Management - Business Management

Unit manager

A-Levels - History

A-Levels - English Language

Bar and restaurant supervisor

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