Summary
Overview
Work history
Education
Skills
Languages
Timeline
Bartender

Ashin Kurian

Luton,Central Bedfordshire

Summary

High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work history

Bartender

J D Wetherspoon
St Albans, Hertfordshire
2023.01 - Current
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Customer relations officer

Ennadas Service limited
, india
2020.02 - 2023.11
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Guest service associate

Rothamsted Research Center
Harpenden, Hertfordshire
2022.01 - 2023.06
  • Monitored and analysed daily front desk activity to guarantee ongoing compliance with performance and brand standards.
  • Ensured smooth, efficient and uninterrupted guest service through effective management of communication systems, including telephone maintenance, reporting of operation issues.
  • Established communication strategy for VIP customers, increasing VIP repeat visits by 35%.

Education

Master of Business Administration - Tourism, Hospitality and Event management

University of Hertfordshire
Hatfield
2021.09 - 2024.01

Bachelor of Science - Hotel Management

Holy cross IMT
India
2016.06 - 2019.04

Certificate of Higher Education - Mixologist

Liquid Art Academy
India
2019.09 - 2020.02

Skills

  • Mixology
  • Hospitality expertise
  • Strong communication
  • Floor staff management
  • Cash control
  • Till balancing
  • Employee training
  • Inventory control
  • Alcohol order processing
  • Cocktail list development
  • Suggestive selling
  • Food service
  • Verbal communication
  • Extensive beer knowledge

Languages

English
Advanced

Timeline

Bartender

J D Wetherspoon
2023.01 - Current

Guest service associate

Rothamsted Research Center
2022.01 - 2023.06

Master of Business Administration - Tourism, Hospitality and Event management

University of Hertfordshire
2021.09 - 2024.01

Customer relations officer

Ennadas Service limited
2020.02 - 2023.11

Certificate of Higher Education - Mixologist

Liquid Art Academy
2019.09 - 2020.02

Bachelor of Science - Hotel Management

Holy cross IMT
2016.06 - 2019.04
Ashin Kurian