Ashin Kurian
Luton,Central Bedfordshire
Summary
High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Bartender
J D Wetherspoon
St Albans, Hertfordshire
01.2023 - Current
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Customer relations officer
Ennadas Service limited
, india
02.2020 - 11.2023
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
Guest service associate
Rothamsted Research Center
Harpenden, Hertfordshire
01.2022 - 06.2023
- Monitored and analysed daily front desk activity to guarantee ongoing compliance with performance and brand standards.
- Ensured smooth, efficient and uninterrupted guest service through effective management of communication systems, including telephone maintenance, reporting of operation issues.
- Established communication strategy for VIP customers, increasing VIP repeat visits by 35%.
Education
Master of Business Administration - Tourism, Hospitality and Event management
University of Hertfordshire
Hatfield 09.2021 - 01.2024
Bachelor of Science - Hotel Management
Holy cross IMT
India 06.2016 - 04.2019
Certificate of Higher Education - Mixologist
Liquid Art Academy
India 09.2019 - 02.2020
Skills
- Mixology
- Hospitality expertise
- Strong communication
- Floor staff management
- Cash control
- Till balancing
- Employee training
- Inventory control
- Alcohol order processing
- Cocktail list development
- Suggestive selling
- Food service
- Verbal communication
- Extensive beer knowledge
Languages
English
Advanced
Timeline
Bartender
J D Wetherspoon
01.2023 - Current
Guest service associate
Rothamsted Research Center
01.2022 - 06.2023
Master of Business Administration - Tourism, Hospitality and Event management
University of Hertfordshire
09.2021 - 01.2024
Customer relations officer
Ennadas Service limited
02.2020 - 11.2023
Certificate of Higher Education - Mixologist
Liquid Art Academy
09.2019 - 02.2020
Bachelor of Science - Hotel Management
Holy cross IMT
06.2016 - 04.2019
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