Emilia Murray
Lenzie
Summary
A plethora of experience in dealing with customer facing scenarios. Committed to offering customers satisfaction whist also driving sales. I have a proven track record of successfully maintaining inventory, handling transactions and assisting customers efficiently especially through busy periods of promotions and Christmas. I am a friendly and approachable individual known for engaging with customers needs enthusiastically leading to repeat business and customer loyalty. I'm eager to utilise an array of skills as a sales assistant and contribute to the success and growth of the team.
Overview
2
2
years of professional experience
Work history
Sales Assistant
Pandora
Glasgow, Glasgow City
2024.05 - Current
- Utilised excellent communication skills to provide detailed product information.
- Assisted customers with product selection for optimal satisfaction.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Offered personalised shopping advice to enhance customer experiences.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Built strong relationships with regular customers for repeat business.
- Conducted daily inventory checks to manage stock levels accurately.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Updated product labelling and pricing to reflect discounts and offers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
Scottish Qualifications Certificate -
Lenzie Academy
Lenzie, East Dunbartonshire 08/2019 - 04/2025
Certificate of Higher Education - Business
University of Stirling
StirlingSkills
- Electronic point-of-sale systems
- Strategic selling techniques
- Brand awareness promotion
- Sales target achievement
- Successful up-selling
- Technical product understanding
- Strong empathy
- Initiative taking
- Cash handling
- Visual merchandising
- Effective listening
- Positive attitude
- Stock control
- Customer Service
- Confident communicator
- Refund and exchange processing
Affiliations
- Growing up I have always been active participating in several sports over the years such as dancing and athletics. However, recently I have developed a passion for skiing as well as pilates and I am enjoying pushing myself out of my comfort zone and achieving more skills.
References
References available upon request.
Timeline
Sales Assistant
Pandora
2024.05 - Current
Scottish Qualifications Certificate -
Lenzie Academy
08/2019 - 04/2025
Certificate of Higher Education - Business
University of Stirling