Emilia Ebebenge Mbongi
Commute to Fleetwood
Summary
A highly skilled professional with expertise in customer interaction and communication, adept at working both independently and collaboratively. Demonstrates strong IT literacy and proficiency in cash handling, consistently achieving targets. Committed to constantly improving these skills to contribute effectively to team success and organisational goals.
Any gaps in my CV show times of employment not relevant to the role and I am happy to explain upon request.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Senior support worker and House Manager
charity
Lytham Saint Annes
02.2022 - 11.2023
- Conducted inventory checks regularly, maintaining adequate stock levels at all times.
- Delivered first-class service to guests during social gatherings and events.
- Organised social events to promote positive family interactions.
- Facilitated communication amongst staff for efficient task completion.
- Oversaw renovations projects, delivering improved living spaces.
- Maintained high standards of cleanliness for a pristine living environment.
- Trained new staff members effectively, improving overall team performance.
- Handled financial matters with discretion to ensure household budget was adhered to.
- Negotiated contracts with vendors, achieving better terms and conditions.
- Dealt with contractors and suppliers for cost-effective purchases and services.
- Fostered respectful work environment amongst staff members contributing to high morale and productivity.
- Arranged shopping and online orders to manage household requirements.
Team member
Helios
Poland
11.2013 - 02.2014
- Managed cash register transactions for accurate record keeping.
- Provided excellent customer service to enhance business reputation.
- Optimised inventory control for streamlined operations.
- Handled difficult customers, resulting in conflict resolution.
- Ensured workplace cleanliness with regular maintenance tasks.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Remained flexible to cover shifts and work overtime as required.
- Upsold extras to help increase daily revenue intakes.
Sales assistant
Vestor
Poland
01.2013 - 02.2014
- Monitored trends in consumer behaviour with keen attention to detail.
- Utilised excellent communication skills to provide detailed product information.
- Built strong relationships with regular customers for repeat business.
- Collaborated effectively with team members to meet sales targets.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Communicated with potential and existing customers in-person, over telephone.
- Tracked KPIs and pursued continuous training to improve performance.
- Face to face sales.
Brand Ambassador
Zara
Poland
10.2012 - 07.2013
- Ensured proper visual merchandising standards were met in stores for enhanced product visibility.
- Boosted customer engagement by implementing interactive marketing strategies.
- Provided product knowledge to customers with enthusiasm and accuracy.
- Completed sales or referred customers to sales associates for further assistance.
- Evaluated and responded to individual preferences and budget requirements
- Advised clients on appropriate clothing choices for different occasions to suit their style.
- Considered client body type and lifestyle when reviewing garment fit, fabric and price point.
Education
A-Levels - Literature and Sciences
Lycee de Beaumont
France 09.2009 - 07.2012
Skills
- Customer interaction
- Communication skills
- Works well in a team and on own initiative
- IT literate
- Cash handling
- Reaching targets
- Fluent in French
- Fluent in Polish
Timeline
Senior support worker and House Manager
charity
02.2022 - 11.2023
Team member
Helios
11.2013 - 02.2014
Sales assistant
Vestor
01.2013 - 02.2014
Brand Ambassador
Zara
10.2012 - 07.2013
A-Levels - Literature and Sciences
Lycee de Beaumont
09.2009 - 07.2012
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