emanuela amissah
Milton Keynes,United Kingdom
Summary
I am a qualified physiotherapist with a strong sense of care and compassion towards others. I am passionate about rehabilitation, strength and conditioning, and empowering patients through movement. Providing person-centred care is key to my role. I deliver strong communication, empathy, care, and teamwork skills, which I have developed and been empowered to use in my clinical placements and previous roles in customer service. I am known for my positive presence before challenging situations, work ethic and empathy. Committed to ongoing learning and delivering high-quality patient outcomes.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Customer service representative
Global Payments
Milton Keynes, Buckinghamshire
03.2025 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained attention to detail by protecting customers' privacy, confidentiality and dignity
- Communicated effectively and empathetically with both vulnerable/ non-vulnerable customers.
- Assisted around 40 customers a day in making informed decisions by providing detailed product information and gaining consent.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Listened carefully, actively to customer needs,
- Worked actively - closely with a wide team to ensure customer care is met.
- Maintained attention to detail with customers' information, in line with GDPR requirements
Team member
Taco Bell
Milton Keynes, Buckinghamshire
02.2025 - Current
- Collaborated effectively with team members to meet daily task deadlines.
- Achieved efficient workflow with proper time management.
- Handled difficult customers, resulting in conflict resolution.
- Demonstrated proper food handling and safety standards.
- Remained flexible to cover shifts and work overtime as required.
- Completed cross-training to aid team workflows in peak times.
Team leader supervisor
Slims Chickens
Milton Keynes, Buckinghamshire
07.2021 - 12.2024
- Delegated tasks effectively, maximising productivity across the team.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
- Kept accurate, detailed records of personnel progress, recommending training to aid continued development.
Warehouse operator
H&M
Milton Keynes, Buckinghamshire
03.2020 - 06.2021
- Assisted in inventory management, ensuring accurate records were kept.
- Collaborated with team members for smooth warehouse operations.
- Followed all health and safety guidelines, contributing to a safe workplace environment.
Warehouse worker
John Lewis & Partners
Milton Keynes, Buckinghamshire
10.2019 - 09.2020
- Followed health and safety guidelines with diligent use of protective gear.
- Assisted in staff training to ensure operational efficiency.
Education
Bachelor of Science - Physiotherapy
University of Bedfordshire
Luton 09.2021 - 07.2024
Certificate of Higher Education - Health and Social Care
CTS Education
Milton Keynes 11.2020 - 06.2021
Diploma of Higher Education - Health and Social Care services
Gaetano Pessina
Italy 09.2014 - 07.2019
Skills
- Strong verbal and nonverbal communication
- Resilience to stressful situations
- Empathy understanding and care of clients needs
- Effective verbal articulation
- Bilingual or multilingual
- Problem-solving
- Team worker
- Creative problem solving
- Adaptability to different clients and environments
- Goal setting orientated
Languages
English
Fluent
Italian
Native
Certification
- Certification - HCPC registered
CPD Trainings :
- BC/Moving/Assisting AND hoisting- practical update
- Infection, Prevention and Control - Level 2
- Resuscitation - Paediatrics Level 2
- Resuscitation - Adult Level 2
- Prevent - Information Governance
- NHS E -learning for health modules
Affiliations
- Massage Practice (Personal use and peer practice) - applied foundational anatomy and physiology knowledge to support physical relaxation and muscle care.
- Actively involved in the church community as a protocol officer volunteer, supporting event organisation and serving the community through discipline, coordination and care.
- Sport and fitness - I am passionate about basketball, gym and competitive physical activity, enjoy staying active in a fun and competitive way.
References
References available upon request.
Timeline
Customer service representative
Global Payments
03.2025 - Current
Team member
Taco Bell
02.2025 - Current
Bachelor of Science - Physiotherapy
University of Bedfordshire
09.2021 - 07.2024
Team leader supervisor
Slims Chickens
07.2021 - 12.2024
Certificate of Higher Education - Health and Social Care
CTS Education
11.2020 - 06.2021
Warehouse operator
H&M
03.2020 - 06.2021
Warehouse worker
John Lewis & Partners
10.2019 - 09.2020
Diploma of Higher Education - Health and Social Care services
Gaetano Pessina
09.2014 - 07.2019
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