St joseph's college
01-2023
Eman Ijaz Kanwal
Stoke on Trent | 07749797370 | ijazeman21@gmail.com
Summary
Reliable and motivated customer service professional with experience in administration, client facing environment, retail and operations. Skilled in coordinating daily operations, handling customer enquiries, managing stock and logistics and working efficiently in fast paced settings. Confident working independently and as part of a team, with strong problem solving skills, communication and organisation skills. Recognised for being hardworking adaptable and maintaining a professional and positive attitude in a busy environment.
Education
Skills
- Customer service
- Cash handling and till operations
- Delivery logistics (Flow and Openfleet)
- Business Administration and supplier Coordination
- Warehouse and stock managment
- Visual merchandising
- Electrical testing
- Time managment and meeting deadlines
- Key holder resposibilities and store security
- Ability to work independntly and use initiative
Timeline
Retail & Shop Operations Assistant
Libaas Rang
03.2026 - Current
Sales Assistant
British Heart Foundation
09.2025 - 03.2026
Receptionist (volunteer)
Cdas
07.2025 - 09.2025
Retail Volunteer
British Heart Foundation
06.2025 - 09.2025
Call Centre Agent
Euroseal Windows
03.2024 - 04.2024
St joseph's college
Work History
Retail & Shop Operations Assistant
Libaas Rang
Stoke on trent
03.2026 - Current
- Manage shop operations in the owner's absence to ensure the smooth daily running of the business.
- Lead daily shop operations: customer service, cash handling, merchandising, and stock organisation.
- Create window displays and in-store merchandising.
- Manage the shop's social media and Shopify, process and fulfil online orders and upload pictures and videos.
- Source and coordinate models for social media content.
- Maintain high shop standards, keeping everything clean, neat, tidy, and presentable at all times.
- Handle business admin tasks, communicating with service providers and suppliers to resolve operational issues.
Sales Assistant
British Heart Foundation
Stoke on Trent
09.2025 - 03.2026
- Managed customer enquiries, phone calls, and in-store sales transactions as well as operating the till and processing cash and card payments
- Processed the online collection and donation requests through the Flow system, contacted donors to confirm item condition and arrange collection dates
- Maintained and coordinated daily collection and delivery schedules and maintained accurate records and updated bookings on OpenFleet to support driver logistics.
- Received and booked in furniture and electrical stock, conducted functionality testing and completed required documentation before items were placed for sale.
- Managed stock in the warehouse and shop floor and maintained strong visual merchandising and presentation standards.
- Completed daily task lists set by managers while ensuring priorities were also completed on time as well as balancing customer service, logistics coordination and stock management
- Supported opening and closing procedures including preparing opening till float, end of day shop organisation, while trusted as a key holder when required
Receptionist (volunteer)
Cdas
Stoke on trent
07.2025 - 09.2025
- Handled reception duties welcomed guests and signed them in.
Retail Volunteer
British Heart Foundation
Stoke on trent
06.2025 - 09.2025
- Assisted with till operations, customer service, and shop floor organisation.
- Took collection and delivery bookings.
- Recognised for reliability and strong performance, leading to a paid sales assistant role.
Call Centre Agent
Euroseal Windows
Stoke on trent
03.2024 - 04.2024
- Pitched to potential buyers.
- Promoted the company's products.
- Generated leads.
Overview
2
2
years of professional experience