Frederique Valet
Edinburgh
Summary
An experience service assistant with good listening skills and a good customer service. Good ability to learn new skills
Experienced retail professional focused on delivering exceptional customer service and maintaining organised, visually appealing store environments. Capable of driving sales through strong product knowledge and effective communication. Skilled in inventory management and fostering customer loyalty, creative ideas.
Overview
23
23
years of professional experience
11
11
years of post-secondary education
Work History
clothes shop retail assistant
Ocean terminal
Edinburgh, Midlothian
01.2022 - 01.2023
- Delivered excellent customer service by answering queries and providing product information.
- Managed inventory for streamlined store operations.
- Ensured visual merchandising standards with regular display updates.
- Boosted sales through suggestive selling techniques.
Florist
Morissons
01.2012 - 01.2020
- Working at plants and flowers department
- Making bouquets on request of customers
- Supervisor of plants and flowers deliveries
- Design of the shelves
- Working on tills
housekeeper and laundry assistant
Edinburgh appartments
01.2010 - 01.2011
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Promoted safety through checking household appliances to prevent potential hazards.
waitress
Willowbank hotel
01.2009 - 01.2010
- Taking orders, advising customers
waitress
Italian coffee, Nardini
01.2004 - 01.2005
- Taking orders, serving drinks and food in Italian restaurant
CALL CENTRE AGENT
IBM UK Ltd
Greenock, Inverclyde
01.2000 - 01.2004
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Utilised multi-line telephone systems for efficient call handling.
- Facilitated positive customer experiences with attentive service.
- Managed high volume of inbound calls, ensuring swift response times.
Carer for Elderly residents
Warren Park caring Home
01.2003 - 01.2004
- Assisting with daily routines, ability to show empathy
Education
Certificate of Higher Education - Counselling, psychology courses NC
TELFORD College
Edinburgh 01.2010 - 01.2012
NC - Media Photography
James Watt College
Irvine, North Ayrshire 01.2003 - 01.2005
DEUG, Licence level - English-German-Economy
University of Valenciennes
Valenciennes, France 01.1990 - 01.1994
Certificate of Higher Education - sales administration, Export, Import sales
Business School
Valenciennes, France 01.1994 - 01.1995
EMPLOYBILITY SKILLS
Edinburgh Conference Centre
Edinburgh 11.2024 - 11.2024
Higher National Diploma - IT
ITPT
Edinburgh 01.2018 - 01.2020
Skills
- Adaptable
- Customer care experience
- Dealing with inbound and outbound calls
- IT skills
- Cash handling
- Organisational skills
- Management skills
- Customer Service
- creative
- Product knowledge
Affiliations
- hiking, swimming, cycling, drawing, painting
Languages
English
Fluent
French
Native
Latin
Elementary
German
Upper intermediate
References
References available upon request.
Timeline
EMPLOYBILITY SKILLS
Edinburgh Conference Centre
11.2024 - 11.2024
clothes shop retail assistant
Ocean terminal
01.2022 - 01.2023
Higher National Diploma - IT
ITPT
01.2018 - 01.2020
Florist
Morissons
01.2012 - 01.2020
Certificate of Higher Education - Counselling, psychology courses NC
TELFORD College
01.2010 - 01.2012
housekeeper and laundry assistant
Edinburgh appartments
01.2010 - 01.2011
waitress
Willowbank hotel
01.2009 - 01.2010
waitress
Italian coffee, Nardini
01.2004 - 01.2005
NC - Media Photography
James Watt College
01.2003 - 01.2005
Carer for Elderly residents
Warren Park caring Home
01.2003 - 01.2004
CALL CENTRE AGENT
IBM UK Ltd
01.2000 - 01.2004
Certificate of Higher Education - sales administration, Export, Import sales
Business School
01.1994 - 01.1995
DEUG, Licence level - English-German-Economy
University of Valenciennes
01.1990 - 01.1994
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