Frederique Valet
Edinburgh
Summary
An experience service assistant with good listening skills and a good customer service. Good ability to learn new skills
Experienced retail professional focused on delivering exceptional customer service and maintaining organised, visually appealing store environments. Capable of driving sales through strong product knowledge and effective communication. Skilled in inventory management and fostering customer loyalty, creative ideas.
Overview
23
23
years of professional experience
11
11
years of post-secondary education
Work history
clothes shop retail assistant
Ocean terminal
Edinburgh, Midlothian
2022.01 - 2023.01
- Delivered excellent customer service by answering queries and providing product information.
- Managed inventory for streamlined store operations.
- Ensured visual merchandising standards with regular display updates.
- Boosted sales through suggestive selling techniques.
Florist
Morissons
2012.01 - 2020.01
- Working at plants and flowers department
- Making bouquets on request of customers
- Supervisor of plants and flowers deliveries
- Design of the shelves
- Working on tills
housekeeper and laundry assistant
Edinburgh appartments
2010.01 - 2011.01
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Promoted safety through checking household appliances to prevent potential hazards.
waitress
Willowbank hotel
2009.01 - 2010.01
- Taking orders, advising customers
waitress
Italian coffee, Nardini
2004.01 - 2005.01
- Taking orders, serving drinks and food in Italian restaurant
CALL CENTRE AGENT
IBM UK Ltd
Greenock, Inverclyde
2000.01 - 2004.01
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Utilised multi-line telephone systems for efficient call handling.
- Facilitated positive customer experiences with attentive service.
- Managed high volume of inbound calls, ensuring swift response times.
Carer for Elderly residents
Warren Park caring Home
2003.01 - 2004.01
- Assisting with daily routines, ability to show empathy
Education
Certificate of Higher Education - Counselling, psychology courses NC
TELFORD College
Edinburgh 2010.01 - 2012.01
NC - Media Photography
James Watt College
Irvine, North Ayrshire 2003.01 - 2005.01
DEUG, Licence level - English-German-Economy
University of Valenciennes
Valenciennes, France 1990.01 - 1994.01
Certificate of Higher Education - sales administration, Export, Import sales
Business School
Valenciennes, France 1994.01 - 1995.01
EMPLOYBILITY SKILLS
Edinburgh Conference Centre
Edinburgh 2024.11 - 2024.11
Higher National Diploma - IT
ITPT
Edinburgh 2018.01 - 2020.01
Skills
- Adaptable
- Customer care experience
- Dealing with inbound and outbound calls
- IT skills
- Cash handling
- Organisational skills
- Management skills
- Customer Service
- creative
- Product knowledge
Affiliations
- hiking, swimming, cycling, drawing, painting
Languages
English
Fluent
French
Native
Latin
Elementary
German
Upper intermediate
References
References available upon request.
Timeline
EMPLOYBILITY SKILLS
Edinburgh Conference Centre
2024.11 - 2024.11
clothes shop retail assistant
Ocean terminal
2022.01 - 2023.01
Higher National Diploma - IT
ITPT
2018.01 - 2020.01
Florist
Morissons
2012.01 - 2020.01
Certificate of Higher Education - Counselling, psychology courses NC
TELFORD College
2010.01 - 2012.01
housekeeper and laundry assistant
Edinburgh appartments
2010.01 - 2011.01
waitress
Willowbank hotel
2009.01 - 2010.01
waitress
Italian coffee, Nardini
2004.01 - 2005.01
NC - Media Photography
James Watt College
2003.01 - 2005.01
Carer for Elderly residents
Warren Park caring Home
2003.01 - 2004.01
CALL CENTRE AGENT
IBM UK Ltd
2000.01 - 2004.01
Certificate of Higher Education - sales administration, Export, Import sales
Business School
1994.01 - 1995.01
DEUG, Licence level - English-German-Economy
University of Valenciennes
1990.01 - 1994.01