Lily Claydon
Wickford,England
Summary
Manages records, rotas, and compliance checks with accuracy and discretion. Applies GDPR, safeguarding, and data protection procedures to protect sensitive information and support safe working practices. Supports smooth day-to-day coordination by keeping information current, organised, and secure.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Business Administration Apprentice
Potton Social Care Services
Basildon, England
09.2025 - Current
- Coordinated rotas and communicated changes to staff and relevant professionals, ensuring smooth operations and timely service delivery.
- Checked staff training and compliance records, maintaining up-to-date compliance and training information for organisational readiness.
- Handled confidential information relating to clients, families and staff with care and discretion.
- Followed GDPR and data protection procedures when accessing, recording and sharing information.
- Kept electronic and paper records accurate, organised and stored securely.
- Monitored outstanding visit logs and reports, following up with staff to ensure completeness and accuracy of information.
- Recognised the importance of safeguarding and passed concerns to the appropriate manager in line with company procedures.
- Used professional and sensitive communication when speaking with clients, families, staff and social workers.
- Followed workplace policies and asked a manager for guidance when I was unsure how to handle sensitive information.
Bartender
The Crown
Billericay, England
03.2025 - Current
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Verified customer age using official government identifications prior to serving alcohol.
- Kept bar stocked and organised for easy access and quick service to customers.
- Assisted with stock counting, ordering and replenishing.
Customer Service
Jem Studios
Billericay, England
10.2024 - 11.2024
- Welcomed clients, creating a friendly and professional first point of contact that enhanced customer experience.
- Responded to client enquiries regarding appointments and salon services, ensuring accurate information and timely assistance.
- Assisted with booking, confirming and amending appointments.
- Answered telephone calls, efficiently directing messages to appropriate team members for prompt follow-up.
- Handled client information with care and maintained confidentiality.
Education
NVQ Level 1 - Beauty Therapist
The Debut Academy
Wickford, ESS01-2025
GCSEs - School
The Bromfords School And Sixth Form College
Wickford, ESS01-2024
Skills
- GDPR compliance
- Compliance management
- Record keeping
- Data entry
- Document control
- Document preparation
- Office administration
- Staff scheduling
- Calendar management
- Confidential communication
- Sensitive communication
- Client relationship management
- Time-management
- Multitasking
- Effective communication
Certification
1. Care Certificate
2. Emergency First Aid Training
3. ADHD Awareness
4. Safeguarding Of Children Advanced
5. Medication Advanced, Including Administration
6. Risk Assessment
7. Communication and Record Keeping
8. Care Planning
9. Managing Challenging Behaviour: Positive Behaviour Support
10. Conflict Resolution
11. Lone Working
12. Autistic Spectrum Disorder Awareness
13. Child Sexual Exploitation Awareness
14. Preventing Radicalisation
15. Mental Capacity Act and Deprivation Of Liberties Awareness Certificate
16. GDPR Awareness
17. Learning Disability Awareness
Equality, Diversity and Human Rights
Languages
English
First Language
Timeline
Business Administration Apprentice
Potton Social Care Services
09.2025 - Current
Bartender
The Crown
03.2025 - Current
Customer Service
Jem Studios
10.2024 - 11.2024
NVQ Level 1 - Beauty Therapist
The Debut Academy
GCSEs - School
The Bromfords School And Sixth Form College