Summary
Overview
Work history
Education
Skills
Affiliations
Voluntary Work
References
Timeline
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Alex Hilton

Wigan,Greater Manchester

Summary

Detail-oriented professional with a strong foundation in human resources fundamentals and bookkeeping knowledge. Demonstrates innovative thinking and a continuous improvement focus, ensuring efficient deadline management. Proficient in IT, including Excel formatting, and committed to upholding business ethics.

Overview

1
1
year of professional experience

Work history

Business administration apprentice

Care Choice North West Ltd
Wigan, United Kingdom
02.2024 - Current
  • Streamlined office procedures to improve efficiency.
  • Managed filing systems, ensuring accessibility and confidentiality.
  • Coordinated meetings with stakeholders, enhancing communication flow.
  • Provided administrative support for smooth business operations.
  • Answering Phones and dealing with external and internal stakeholders
  • Organised company events to foster team bonding.
  • Lead and helped with investigations and grievances into employees
  • Conducted Disciplinary meeting with staff which lead to varied outcomes
  • Keeping track of employee absences
  • Managed and tracked all company property our care staff would use (work phones, uniforms, Id badges, PPE)
  • Managed several Audit excel forms and trackers.
  • Managed all work phones and sim cards (all data was monitored by me)
  • Rectified all issues with any employee files from existing employees (missing forms, out of date contracts, E.g)
  • Managed all 220+ employee files
  • Keeping track of employee vehicle insurance to make sure they are driving with the correct insurance
  • Managed an excel tracker to keep track of vehicle insurance
  • Managed all return of company property for departing employees
  • Dealt with general enquires from stakeholders, clients and employees over the phone, via email or in person.
  • Assisted and managed with recruitment duties
  • Reviewed applicants (Indeed, in person applicants, email applicants, E.g)
  • Arranged and conducted interviews with applicants
  • Issued acceptance letters and emails
  • Conducted an induction day with all new starters
  • Issued the new starters with all necessary forms and contract
  • Handled correspondence, maintaining professionalism and courtesy.
  • Compiled reports by gathering and analysing data.
  • Handling of clients and company money and cards.
  • Enhanced productivity through efficient time management skills.
  • Working with the HR managed and other apprentice
  • Helping out in the care and support side of the business
  • Drafted letters and emails, facilitating prompt communication.
  • Implemented filing system improvements, increasing document retrieval speed.
  • Updated database regularly to ensure accurate records.
  • Maintained office supplies stock, preventing shortages disrupting daily workflow.
  • Handled sensitive information with discretion to maintain privacy.
  • Developed social media content to increase following across company profiles.
  • Identified and highlighted areas for improvement in business processes.

Crew member

McDonald's
Wigan, United Kingdom
09.2023 - 03.2024
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Managed inventory levels for efficient operations during peak hours.
  • Prepared food items according to the established recipes maintaining consistency of taste and presentation.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Supported management in administrative tasks enhancing operational efficiency.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.

Education

NVQ Level 3 - Business Administration

Apprentice
Wigan
02.2024 -

GCSEs - Maths - 5 English Language/Lit - 4,4. Combined Science - 54. Geography - 7.

Cansfield High School
Wigan
09.2018 - 07.2023

Skills

  • Human resources fundamentals
  • Bookkeeping knowledge
  • Business ethics
  • Innovative thinking
  • Deadline management
  • IT literate
  • Excel formatting
  • Continuous improvement focus

Affiliations

  • Football
  • Rugby
  • Cooking
  • Biking
  • Personal Improvement

Voluntary Work

Charity - HogHaven Hedgehog Rescue

Date - 2018 - 2021


For 3 years i helped out with a local hedgehog rescue charity. I would work one a week and help to feed, clean, nurse and any other duties that needed to be done for the hedgehogs. I would also look after 2-3 hedgehogs in my own home, and release them once they were fit and ready.

References

References available upon request.

Timeline

Business administration apprentice

Care Choice North West Ltd
02.2024 - Current

NVQ Level 3 - Business Administration

Apprentice
02.2024 -

Crew member

McDonald's
09.2023 - 03.2024

GCSEs - Maths - 5 English Language/Lit - 4,4. Combined Science - 54. Geography - 7.

Cansfield High School
09.2018 - 07.2023
Alex Hilton