Elson Vieira
Whyteleafe, Surrey
Summary
Highly skilled professional with expertise in customer service, organisation, and attention to detail. Demonstrates strong problem-solving abilities, efficient time management, and a calm demeanour under pressure. Fluently bilingual in English and Portuguese, with proven capabilities in passenger comfort care, public interactions, and adherence to traffic laws. Maintains a clean driving record and excels in delivering exceptional service while fostering positive client experiences. Committed to leveraging skills for continued growth and excellence in service-oriented roles.
Overview
13
13
years of professional experience
Work History
Coach driver
National Express
London
02.2023 - Current
- Mentor Driver (A) Rated Driver
- Conducted daily vehicle inspections; maintained high standards of safety and reliability.
- Enhanced passenger safety by adhering to traffic rules and regulations.
- Improved customer satisfaction with professional interaction and assistance.
- Provided information about routes to passengers, improving their travel experience.
- Kept up-to-date knowledge of road conditions for safer driving practices.
- Managed unruly behaviour amongst passengers; upheld a peaceful atmosphere in the coach.
- Checked vehicle conditions regularly to prevent breakdowns on the road.
- Maintained vehicle cleanliness for enhanced passenger experience.
- Created and maintained a comfortable environment for passengers by controlling temperature gauges and entertainment resources.
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Handled customer complaints and kept customers satisfied through professional conduct.
- Assisted passengers with difficulties or disabilities to safely board and disembark
- Announced upcoming stops and potential route delays to passengers.
- Adhered to company policies regarding operations, enhancing overall service quality.
- Private Hire Services & Fixed Routes
Car Detailer
El Wash (Own Company)
City of London, England
01.2021 - 02.2023
- Providing customer service through Phone, Website chat and email. Scheduled and confirmed bookings.
- Time management. Making sure all booking are started and finished according to schedule.
- Upsold premium valet services or add-ons to boost profits.
- Valeted car interiors and exteriors with immaculate results. Waxed and polished bodywork using carefully selected cleaning products.
- Greet Customers with a friendly approach and attitude and build a relationship with customers for potential future regulars.
- Performed equipment servicing and preventative maintenance to maintain optimal operational productivity. Calculated amount of products necessary for the week.
Warehouse Manager
HOWE London - Antiques
Pimlico, City of Westminster
02.2019 - 01.2021
- Working under the Operations Manager, assisting in the running of the current Battersea-based warehouse showroom, Pimlico main high street shop and Workshops.
- Manage the logistics of all stock, making sure everything is packaged and transported in the safest manner.
- Upkeep of inventory and stock lists, working with in-house software. To update price and the location of the stock featured on the website if and when anything is moved.
- Expert at loading company van competently and safely, ensuring pieces are cared for and arrive immaculately.
- Liaising on progress of orders in close collaboration with the Orders Team.
- Adding dimensions to stock products on the website and descriptions.
- Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
- Being responsible for opening and closing the Battersea warehouse.
Warehouse Operator
Benchmarx Kitchens & Joinery
Park Royal, England
02.2017 - 01.2019
- trainee kitchen designer
- Safely operated forklifts, pump trucks and power pallet trucks to unload, lift and transfer warehouse goods.
- Completed and submitted appropriate paperwork in timely manner.
- Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
- Control and manage the warehouse team and providing great customer services.
Supervisor
Car Spa Logistics
City of Westminster, England
01.2012 - 05.2017
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Carried out rigorous customer verification procedures upon vehicle collection, ensuring smooth-running valet operations.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Retrieved guest vehicles safely, driving with consistent professionalism to demonstrate first-class hotel standards.
- Operational problem solving
Education
BA (Hons) - Graphic Design
London Metropolitan University
London06.2014
A-Levels - Sixth Form
Capital City Academy
London07.2009
GCSEs - Secondary School
Capital City Academy
London2007
Skills
- Outstanding customer service
- Strong organisation and attention to detail
- Strong problem solving skills
- Excellent time management
- Quick and responsive learner
- Fluently bilingual in English & Portuguese, both written and spoken
- Passenger comfort care
- Patient attitude
- Efficient time management
- Public interactions
- Knowledge of traffic laws
- Calm under pressure
- Clean driving record
REFERENCES
National Express: Operations Manager - Samantha Jansen - 07938843370
National Express: Assistant Operations Manager - Steven Perret - 07795477800
Howe London: Business Manager - Diana Bellew - 020 7730 7987 / 07960221273
Timeline
Coach driver
National Express
02.2023 - Current
Car Detailer
El Wash (Own Company)
01.2021 - 02.2023
Warehouse Manager
HOWE London - Antiques
02.2019 - 01.2021
Warehouse Operator
Benchmarx Kitchens & Joinery
02.2017 - 01.2019
Supervisor
Car Spa Logistics
01.2012 - 05.2017
BA (Hons) - Graphic Design
London Metropolitan University
A-Levels - Sixth Form
Capital City Academy
GCSEs - Secondary School
Capital City Academy
Similar Profiles
Matthew TarrMatthew Tarr
Administration Assistant at National ExpressAdministration Assistant at National Express
Kashif LatifKashif Latif
Coach driver at National ExpressCoach driver at National Express
Samantha BurbankSamantha Burbank
Transportation Driver at National ExpressTransportation Driver at National Express
Gursewak SinghGursewak Singh
Food Server at Venvi Renaissance Retirement ResidenceFood Server at Venvi Renaissance Retirement Residence
Sukhi NijjarSukhi Nijjar
Janitorial Worker at Envirosafe JanitorialJanitorial Worker at Envirosafe Janitorial