DIANA BRADY
Hebden Bridge,,Yorkshire
Summary
Accomplished professional with extensive expertise in leadership, strategic planning, and project management. Demonstrates exceptional skills in diplomatic communication, effective delegating, and performance metrics evaluation. Proven track record in customer relationship management, mentoring and coaching, and contract negotiations. Adept at inspiring motivation, ensuring ethical conduct, and fostering intercultural competence. Committed to continuous improvement through quality assurance, process enhancement, and data analysis. Career goal: to leverage comprehensive skill set to drive organisational success and innovation.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Work Based Learning Coach
Nine Dots Development
Remote
01.2025 - Current
- Organised regular reviews for honing skills and techniques.
- Enhanced communication with personal development sessions.
- Adjusted coaching style according to changing needs of learners, maximising adaptability and flexibility.
- Tailored training methods according to individual capabilities, ensuring optimised learning outcomes for each player.
- Implemented effective coaching strategies to improve learner performance.
- Collaborated with other coaches for exchange of ideas and methods.
- Conducted performance evaluations regularly, providing constructive feedback for continuous improvement.
- Maintained up-to-date knowledge of qualifications and EPA requirements.
- Created individual development plans to address specific areas of improvement for each learner.
EPA Manager and Tutor
University of Bradford
Bradford, England
03.2020 - 03.2025
- To deliver the Level 6 and Level 7 Senior Leader and Chartered Manager programmes to the degree students and post graduate MBA students
- Supporting students and giving guidance
- Writing content and teaching Personal and Profession Development components of the programme and assessing assignments
- Responsible for all EPA activities, booking, confirming readiness of portfolio
- Currently undertaking Teaching qualification to become a Fellow of the University
- Used diverse teaching methods, including lectures, presentations and class activities to deliver curriculum
- Marked and graded homework, assignments, papers and tests, providing constructive feedback to improve learning development
- Selected innovative teaching methods to deliver course content
- Developed tests and materials to assess and promote student learning objectives
- Created presentations to deliver lecture material in classroom and online learning environments
- Planned and developed homework assignments based on lessons taught and student development required
- Planned and developed course curriculums based on government guidelines, trends and head of department input
- Held regular student meetings to communicate strengths, weaknesses and areas for learning development
- Collaborated with academic colleagues to develop new courses, incorporate curriculum changes and develop research activities
- Sought ways to improve performance by reflecting on teaching design, obtaining feedback and incorporating findings into content delivery
- Evaluated assessments and assignments to identify areas for improvement and provide feedback to students and vocational faculty
Internal Coach
Activate Learning
Oxford
04.2018 - 03.2020
- To provide coaching support for staff across all facilities who have identified issues, as a result of appraisals or one to ones
- To provide a programme of coaching sessions to address identified needs
- Established rapport with individuals virtually and in person to develop trust and reliability
- Built outstanding client relationships by helping individuals overcome weaknesses, worries and barriers through counselling
- Accurately documented data to complete statistical returns
- Provided practical career advice, support and guidance to service users to enhance customer loyalty and satisfaction
- Assisted people to set, review and achieve professional and personal goals to develop confidence and employability
- Liaised with community, universities and organisations to promote services and develop synergy
- Demonstrated empathetic, non-judgemental and ethical approach to support diversity and wide range of clients
Performance Coach
Activate Learning
Oxford
02.2018 - 03.2020
- To provide individualised coaching programmes for managers following the ILM and CMI programmes at Level 3 and Level 5
- To design and deliver Workshops for the different Units in the CMI and ILM programmes at Level 3 and Level 5
- To deliver Insights Discovery Workshops and individual coaching
- To design and deliver remote sessions on improving Functional Skills Maths and English for managers
- Provided additional materials to enhance training
- Completed frequent assessments of training materials, structure and success rates in order to enhance programme
- Created successful training courses based on evaluation of student needs
- Documented participant attendance, engagement and progress
- Kept training data and documentation secure for full compliance
- Approved qualification completion and registered achievement with examination bodies
- Assessed student progress to respond to additional support needs
- Reported on learners' progress and predicted course completion timeframes
- Worked with students in setting and achieving attainable learning goals
Management Training Consultant
Key Training
Newcastle Upon Tyne
09.2016 - 02.2018
- To design, deliver and assess Team Leader 2, Management Levels 3, 4 and 5 NVQ and ILM Diploma/Frameworks and Standards qualifications for adults in range of different companies across the North
- Used outstanding interpersonal and relationship-building skills to engage and motivate teams throughout intensive training programmes
- Directed one-on-one or group sessions with managers and trainers to resolve training problems
- Recruited, hired and provided training for new trainers to complement workforce
- Performed Training Needs Analyses to gauge customer requests
- Attended education and training conferences to amplify skills and training techniques
- Conducted performance evaluations to assess skills and progress of employees
- Scheduled meetings with management to assess concepts requiring additional instruction
- Produced detailed records of attendance for board reports and company review processes
- Oversaw employee attendance to verify punctuality and absences
- Prepared engaging, useful course resources and materials, enhancing participant understanding and competence
- Provided clear online meeting invites with detailed joining instructions, aiding prompt attendance
- Researched curriculum to stay abreast with latest industry developments and trends
Management Trainer
Asda
Leeds
05.2016 - 08.2016
- To devise and deliver management behaviour training across Global Shared services
- I have designed and delivered on Negotiation Skills, being a First Time Manager, Having Difficult Conversations, Individual Development Plans, Equality and Diversity
- Thrived in fast-paced environment with energy and enthusiasm
- Optimised team training and staff development
- Collaborated with team members to achieve target results
- Developed excellent working knowledge of industry trends and improvements in processes
- Managed bookings to optimise team availability
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Organised files to support efficiency and traceability
- Developed ongoing programmes using good team communication and collaboration
- Engaged with customers to better understand needs and deliver excellent service
- Created plans and communicated deadlines to complete projects on time
HE Careers Adviser and Project Manager
Bradford College
Bradford
11.2012 - 05.2016
- To provide information, coaching, advice and guidance to undergraduate and postgraduate students at the college
- This involves 1 to 1 guidance interviews, welfare interventions, and workshops, teaching CPD lessons and delivering drop-ins
- To organize Open Days and themed weeks for the college e.g Careers Fair, Teaching Fair, HE Fair and Well Fair
- Responsibility for social media within the team, creation and maintenance of website information, updates and college marketing on Twitter and Facebook
- Designing and commissioning marketing materials for the department and across college in relation to welfare and guidance
- Designing and delivering workshops for the department on areas of employability and progression
- Assisting in the design of new student guidance database
- Developing the 'Employability' Award and Employability courses
Education
PGCE - Teaching
Leeds Metropolitan University
Leeds 10.2007 - 06.2008
Master of Science - Applied Behavioural Science
University of Huddersfield
Huddersfield 10.1997 - 06.1999
PGDiploma - Management of Substance Misuse
University of Huddersfield
Huddersfield 10.2001 - 06.2002
PGDiploma - IAG and Coaching
University of Huddersfield
Huddersfield 10.1994 - 06.1995
PGDiploma - Personal Advisers
University of Huddersfield
Huddersfield 10.1999 - 06.2000
Bachelor of Arts - English Literature and Classical Civilisation
University of North London
London 09.1983 - 06.1986
A-Levels - English Literature, French, Latin and General Studies
The Brooksbank School
Elland, Calderdale 08.1981 - 06.1983
GCSEs - English Lit and Lang, Maths, Physics, Chemsitry, Biology, French, Latin, RE and General Studies
Brooksbank School
Elland, Calderdale 08.1979 - 06.1981
Skills
- Leadership in diverse environments
- Diplomatic communication
- Effective delegating
- Interpersonal effectiveness
- Influential communication
- Performance metrics evaluation
- Inspiring motivation
- Microsoft office suite proficiency
- Ethical conduct
- Technical proficiency
- Customer relationship management systems
- Constructive criticism
- Customer relationship management
- Mentoring and coaching
- KPI tracking
- Project oversight
- Staff recruitment
- Negotiation techniques
- Contract negotiations
- Product development
- Critical evaluation
- Intercultural competence
- Safety consciousness
- Customer Service
- Cultural awareness
- Leadership skills
- Team Leadership
- Interpersonal communication
- Strategic planning
- Conflict Resolution
- Training and Development
- Project Management
- Quality Assurance
- Process Improvement
- Microsoft Office Suite
- Customer relationship building
- Operational support
- Contract management
- Outstanding customer service
- Database management
- Strategic research
- Data analysis
- Facility management
- Relationship-building
- Active listening
- Negotiation expertise
- Customer engagement
- Change management
- Quality control measures
- Analytical-thinking
- Effective communication
- Customer service orientation
- Corporate governance
- Performance monitoring
- Commercial Awareness
- Stress management
- Administrative procedures
- Persuasive communication
Affiliations
- Boxing, Dancing, Gym, Languages
Certification
D32/33
L3 EPA
Associate Fellow
Zumba Instructor
Dance Instructor.
Fitness Instructor
Languages
English
Native
French
Advanced
Spanish
Upper intermediate
Voluntary Work
HR Director - Nursery Action Group - 1995 - 2005
Duties
Development of policies. Recrutiment. Training and Development for staff and volunteers.
Disciplinary and Grievance.
References
References available upon request.
Timeline
Work Based Learning Coach
Nine Dots Development
01.2025 - Current
EPA Manager and Tutor
University of Bradford
03.2020 - 03.2025
Internal Coach
Activate Learning
04.2018 - 03.2020
Performance Coach
Activate Learning
02.2018 - 03.2020
Management Training Consultant
Key Training
09.2016 - 02.2018
Management Trainer
Asda
05.2016 - 08.2016
HE Careers Adviser and Project Manager
Bradford College
11.2012 - 05.2016
PGCE - Teaching
Leeds Metropolitan University
10.2007 - 06.2008
PGDiploma - Management of Substance Misuse
University of Huddersfield
10.2001 - 06.2002
PGDiploma - Personal Advisers
University of Huddersfield
10.1999 - 06.2000
Master of Science - Applied Behavioural Science
University of Huddersfield
10.1997 - 06.1999
PGDiploma - IAG and Coaching
University of Huddersfield
10.1994 - 06.1995
Bachelor of Arts - English Literature and Classical Civilisation
University of North London
09.1983 - 06.1986
A-Levels - English Literature, French, Latin and General Studies
The Brooksbank School
08.1981 - 06.1983
GCSEs - English Lit and Lang, Maths, Physics, Chemsitry, Biology, French, Latin, RE and General Studies
Brooksbank School
08.1979 - 06.1981
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