ELNAN NOVAL
Employment Advisor
PORTSMOUTH
Summary
Highly motivated individual with expertise in life coaching and health and fitness, I am passionate about motivating and inspiring young adults through motivational public speaking engagements, guiding them towards their professional and personal development goals. Transitioning into a skilled Learning and Development professional, I bring with me excellent interpersonal skills and a wealth of experience in designing, conducting, and implementing training and performance management programs. With a keen awareness of the evolving external landscape, I am adept at facilitating organizations in achieving strategic objectives through innovative talent development approaches. Proficient in capability building, I align training initiatives with strategic priorities and integrate them into operational plans, ensuring continuous improvement and maximizing individual and organizational potential. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Employment Advisor
GETSET UK
Portsmouth
11.2023 - Current
- Responsible for providing comprehensive employment advisory services to clients, including job search assistance, CV writing support, and interview preparation.
- Led initiatives to enhance client employability through workshops, training sessions, and networking events, fostering skill development and confidence building
- Developed personalised employment plans tailored to individual client needs, goals, and strengths, ensuring a targeted approach to job placement and career advancement.
- Managed caseload of clients, maintaining accurate records, tracking progress, and providing ongoing support to facilitate successful employment outcomes
- Meeting soft and hard KPIS within the business
- Assisted with writing job postings and job descriptions for boards
- Forged relationships with employers to gain insight into job openings and career opportunities
- Conducted comprehensive assessments of client needs, skills, and interests to identify suitable employment opportunities
- Reviewed timesheets for anomalies and worked with supervisors to correct issues
Personal Trainer / Gym Owner / Mentoring & Life Coach
EN PHYSIQUE GYM LTD (SUDBURY SUFFOLK) & E.N TRAINING LTD (PORTSMOUTH)
- Current
- Responsible for overseeing all aspects of gym operations, including facility management, staff supervision, and client relations, to ensure a positive and welcoming environment
- Led fitness training sessions, providing personalized workouts, coaching, and motivation to help clients achieve their health and fitness goals effectively
- Developed individualized coaching programs to support clients in areas such as goal setting, nutrition planning, and mindset development, fostering holistic wellness
- Managed administrative tasks, such as scheduling, billing, and marketing initiatives, to drive business growth and enhance the overall client experience.
- Assisted in the development of gym-wide events, increasing overall membership engagement
- Assisted individuals in setting achievable fitness goals, monitoring progress for success
Customer Service
Motor Marketing UK
08.2023 - 11.2024
- Responsible for delivering exceptional customer service experiences, addressing inquiries, resolving issues, and ensuring customer satisfaction in alignment with company standards
- Led initiatives to improve customer service processes and procedures, streamlining operations and enhancing efficiency
- Developed strong relationships with clients through effective communication, rapport building, and personalized service delivery
- Managed customer inquiries, complaints, and feedback effectively, ensuring timely resolution and follow-up to maintain high levels of customer retention and loyalty.
Customer Debit Advisor
EMBRACE CEX (BRITISH GAS)
01.2023 - 07.2023
- Responsible for handling customer debit accounts, including billing inquiries, payment arrangements, and account adjustments, to ensure accurate and timely billing processes
- Led initiatives to improve customer satisfaction and account management processes, implementing strategies to enhance efficiency and effectiveness
- Developed expertise in customer debit management systems and procedures, providing knowledgeable assistance and guidance to customers regarding their accounts
- Managed customer accounts and inquiries efficiently, maintaining accurate records and resolving issues promptly to ensure a positive customer experience and minimize payment delinquencies.
Personal Trainer / Assistant Manager
Sudbury Health and Fitness
01.2015 - 09.2017
Fitness Instructor (Part-Time)
YMCA Impact Fitness
02.2015 - 11.2016
Adventurer / Sales Management (Part-Time)
Committed Projects / Presentations
01.2014 - 11.2016
Receptionist / Fitness Instructor
Fitness First - Bedford
05.2014 - 09.2015
Education
BTEC National Diploma / Certificate Level 3 In Sports Science -
North Hertfordshire College
Hitchin 01.2008 - 04.2011
BTEC National Diploma / Certificate Level 3 In Sports Science -
North Hertfordshire College Hitchin
01.2008 - 04.2011
Maths (C) / English Lit (D) / English (D) Physical Education (C) Music (D) -
Ernulf / St Neots Community College
01.2008 - 07.2008
Skills
Team work
undefinedTraining
- Employment Awareness in Active Leisure and Learning - May 2016
- Mentor Level 2 - May 2016
- Personal Training Diploma Level 3 - Jan 2016
- Meta Fit Fitness Class - Jan 2016
- Active IQ Fitness Instructor Level 2 - May 2016
- Mathematics Level 2 - May 2016
- F.A Coaching Football Coach Level 1 - Oct 2012
- First Aid at Work - June 2018
- Lifestyle Management Level 2 - Nov 2011
- Business Management Level 2 - Dec 2011
Timeline
Employment Advisor
GETSET UK
11.2023 - Current
Customer Service
Motor Marketing UK
08.2023 - 11.2024
Customer Debit Advisor
EMBRACE CEX (BRITISH GAS)
01.2023 - 07.2023
Fitness Instructor (Part-Time)
YMCA Impact Fitness
02.2015 - 11.2016
Personal Trainer / Assistant Manager
Sudbury Health and Fitness
01.2015 - 09.2017
Receptionist / Fitness Instructor
Fitness First - Bedford
05.2014 - 09.2015
Adventurer / Sales Management (Part-Time)
Committed Projects / Presentations
01.2014 - 11.2016
BTEC National Diploma / Certificate Level 3 In Sports Science -
North Hertfordshire College
01.2008 - 04.2011
BTEC National Diploma / Certificate Level 3 In Sports Science -
North Hertfordshire College Hitchin
01.2008 - 04.2011
Maths (C) / English Lit (D) / English (D) Physical Education (C) Music (D) -
Ernulf / St Neots Community College
01.2008 - 07.2008
Personal Trainer / Gym Owner / Mentoring & Life Coach
EN PHYSIQUE GYM LTD (SUDBURY SUFFOLK) & E.N TRAINING LTD (PORTSMOUTH)
- Current
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