Enthusiastic individual dedicated to providing guidance and support to job seekers and employers. Resourceful with job assessments and career development tools. Willing to go extra mile to provide assistance. Seeking an opportunity to utilise and build my skills further to make a positive impact as an employment advisor.
• Exceeded AHT deadlines of under 3 minutes and 30 seconds per call alongside unavailability targets of under 7%
• Voluntarily undertook any other duties, either for this department or any other department within the business. In addition to further requests by the Line Manager, for which training and/or an explanation has been provided and understood.
• Allocating engineers to specific jobs depending on trade, following up attendance and job outcomes.
• Formed activity worksheets, information sheets along with call scripts to increase confidence of new recruits and helped with training to ensure the correct procedures are followed.