Ellie Armstrong
Liverpool
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. I am a Friendly and enthusiastic individual who is adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to ever changing environments and thriving in a high paced high octane business. Proactive problem-solver with excellent time management skills and preparing for future guests with efficient side work.
Overview
4
4
years of professional experience
Work History
Waitress
Maggie Fu
Liverpool
07.2021 - Current
- Providing excellent customer service in every interaction wether that be greeting customers when they arrive at the restaurant, serving throughout the duration of their dining or dealing with takeaway and delivery orders
- Ensuring all special dietary requests are prepared carefully to protect and safeguard customers
- Maintained clean and organised dining area for customer comfort
- Provided recommendations on specials or seasonal offerings for increased sales revenue
- Collaborated with kitchen staff to ensure order accuracy
- Accommodated special event needs, provided customised services for parties
- Working at pace during busy periods to ensure customers orders arrive timely
- Handled cash transactions accurately, ensured balanced till at end of shift
- Demonstrated excellent multitasking abilities for timely delivery of orders
- Advanced team efficiency by assisting in training new waitstaff members
Education
GCSEs - Graphics, English, Business BTEC & Computer Science BTEC
St. Julies Catholic High School
LiverpoolSkills
- Digital ordering system use
- Restaurant etiquette familiarity
- Patience and composure
- Order taking proficiency
- Resilient under pressure
- Excellent memory recall
- Cash handling
- Customer Service
- Opening and closing procedures
- Verbal communication
- High-volume dining
- Upselling
- Outstanding customer service
- Front-Of-House (FOH) procedures
- Telephone etiquette
Timeline
Waitress
Maggie Fu
07.2021 - Current
GCSEs - Graphics, English, Business BTEC & Computer Science BTEC
St. Julies Catholic High School
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