Ellie Louise Vousden
Erith ,Kent
Summary
Driven and dependable professional with 2 years experience in the prison service and 2 years in a sales assistant role. Excellent interpersonal and conflict resolution skills, matched by strong sense of responsibility and integrity. Demonstrates proficiency in communication and de-escalation techniques, along with ability to maintain composure in challenging situations. Committed to ensuring safety, security, and well-being of individuals. A hardworking and motivated individual actively seeking a more challenging role to leverage skills and experience.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Prisoner Custody Officer
Serco
Belvedere, Bexley
06.2023 - Current
- Monitored prisoner welfare during transport and conducted thorough cell checks.
- Managed prisoners in court settings, ensuring secure transfer to the dock.
- Executed searches on prisoners, adhering strictly to security protocols.
- Completed paperwork and entered data accurately to maintain records.
- Identified and de-escalated potentially challenging situations through quick decision-making.
- Supported prisoners with mental health concerns, and those at risk of suicide.
- Administered first aid when necessary to address medical emergencies.
- Handled incident reports correctly-ensured they were thorough and timely.
Sales assistant
Iceland
01.2021 - 06.2023
- Maintained clean and organised displays to create a welcoming store environment.
- Handled cash transactions swiftly, ensuring accurate financial records at shift's end.
- Addressed customer queries and complaints efficiently to improve service quality.
- Conducted daily inventory checks to manage stock levels accurately.
- Balanced multiple tasks while delivering high-quality customer care.
- Attended to customer needs, providing tailored advice and product recommendations.
Domiciliary carer
London Care
01.2022 - 01.2023
- Documented patient information accurately while ensuring strict confidentiality.
- Administered medication as directed, prioritising patient safety and health.
- Operated hoists to assist clients with mobility and independence.
- Provided personal care and assistance with daily living tasks to enhance comfort.
- Delivered companionship to mitigate feelings of loneliness and isolation.
Education
A-Levels -
Trinity Church of England
Belvedere, Bexley 09.2020 - 09.2022
GCSEs -
St Catherine's Catholic School For Girls
09.2015 - 07.2020
Skills
- Interpersonal skills
- Multicultural awareness
- Task management
- Issue resolution
- Data analysis
- Time management
- IT proficiency
- Critical thinking
- Emotional intelligence
- Problem solving
- De-escalation techniques
References
References available upon request.
Timeline
Prisoner Custody Officer
Serco
06.2023 - Current
Domiciliary carer
London Care
01.2022 - 01.2023
Sales assistant
Iceland
01.2021 - 06.2023
A-Levels -
Trinity Church of England
09.2020 - 09.2022
GCSEs -
St Catherine's Catholic School For Girls
09.2015 - 07.2020
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