Summary
Overview
Work history
Education
Skills
Personal statement
Timeline
Generic

debra hegarty

Thetford ,Norfolk

Summary

Dedicated security professional with extensive expertise in detention facility operations and prisoner escorting. Demonstrates exceptional skills in conflict management, de-escalation techniques, and maintaining confidentiality. Proficient in record-keeping, incident documentation, and report-writing, ensuring compliance with health and safety standards. Adept at recognising substance abuse and managing trauma awareness with empathetic communication. Committed to proactive vigilance and preventive security measures while maintaining a calm demeanour under pressure.

Driven and dependable professional with excellent interpersonal and conflict resolution skills, matched by strong sense of responsibility and integrity. Demonstrates proficiency in communication and de-escalation techniques, along with ability to maintain composure in challenging situations. Committed to ensuring safety, security, and well-being of individuals while contributing effectively to operational support guard role.

Overview

31
31
years of professional experience

Work history

Prisoner custody officer

Serco
Watton, Norfolk
11.2004 - Current
  • Kept records up-to-date with accurate information about each inmate's behaviour and progress.
  • Provided compassionate care whilst managing suicidal or mentally ill prisoners.
  • Conducted body searches on arriving detainees to prevent contraband entry.
  • Ensured safe detainee transport to court hearings, reducing security risks.
  • Took part in ongoing training sessions to improve professional skills.
  • Safeguarded prisoner welfare with regular checks and reporting any health concerns.
  • Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.
  • Kept accurate and timely data in prisoner records and carried out other administrative duties.
  • Performed thorough searches of prisoners and cells to reduce contraband items.
  • Expertly communicated with people from diverse backgrounds to provide best-possible safe, secure prison care.
  • Identified security and safety issues, immediately notifying supervisors of concerns.
  • De-escalated threatening behaviours, using restraint techniques when necessary.
  • Observed prisoner conduct to detect suspicious behaviour.
  • Kept official prison records in line with established procedures.
  • Identified detainees in need of specialised health and wellbeing support.
  • Inspected integrity of locks, windows, doors and gates for security purposes.
  • Escorted new prisoners to designated cells and locked them in.
  • Conducted periodic cell inspections to assess prison standards and identify rule breaches.

Administrator

West Suffolk College
Bury St Edmunds, Suffolk
06.1994 - 11.2004
  • Facilitated internal communications with clear and concise memos and bulletins.
  • Streamlined office operations by implementing efficient administrative procedures.
  • Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
  • Improved record keeping system with attention to detail and thoroughness.
  • Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
  • Managed office supplies inventory, ensuring readiness for all projects at any given time.
  • Increased efficiency of document retrieval with a well-organised filing system.
  • Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Oversaw database to maintain updated records and accuracy.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.

Education

NVQ Level 2 - Administration

West Suffolk college
Suffolk
05/1991 - 04/1994

RSA level 1 - Administration

Kings lynn
Norfolk
09/1976 - 09/1977

Cse’s - General

Charles Burrell high school
09/1971 - 09/1976

Skills

  • Responsibility taking
  • Prisoner escorting techniques
  • Personal safety training
  • Detention facility operations
  • Security procedures adherence
  • Preventive security measures
  • Proactive vigilance
  • Patience and perseverance
  • Control and restraint techniques
  • Substance abuse recognition
  • Interpersonal sensitivity
  • Following orders consistently
  • Trauma awareness
  • Confidential information management
  • Authority handling
  • Security procedures knowledge
  • Cross-Cultural sensitivity
  • Calm under pressure
  • Conflict management
  • record-keeping proficiency
  • Emotional resilience
  • Professional demeanour
  • Confidentiality maintenance
  • Prisoner escorting
  • Incident documentation
  • Empathetic communication
  • Non-violent intervention
  • Report-writing
  • Verbal communication
  • Problem Resolution
  • Prison cell inspections
  • Juvenile corrections
  • Prisoner transit procedures
  • Record-keeping
  • IT savvy
  • Contraband searches
  • Prisoner risk assessments
  • De-escalation techniques
  • Incident report writing
  • De-escalating behaviour
  • Drug and alcohol awareness
  • Physical control and restraint
  • Health and Safety Compliance

Personal statement

I am a trustworthy hard-working person. I have good time management and am reliable. I have a strong sense of responsibility and always try to do my best to achieve good results.  I am adaptable and can work on my own or as part of a team. I currently work for Serco as a prisoner custody officer. I have up-to-date first aid and control and restraint training, also up to date with health and safety awareness and  fire prevention awareness.   I currently possess a C1 driving license as I am a 6 cell driver with Serco

Timeline

Prisoner custody officer

Serco
11.2004 - Current

Administrator

West Suffolk College
06.1994 - 11.2004

NVQ Level 2 - Administration

West Suffolk college
05/1991 - 04/1994

RSA level 1 - Administration

Kings lynn
09/1976 - 09/1977

Cse’s - General

Charles Burrell high school
09/1971 - 09/1976

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debra hegarty