IOANA ARICIUC
Bolton,greater manchester
Summary
I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I am eager to be challenged to grow and further improve my IT skills. My greatest passion is in life is using my technical know-how to benefit other people and organizations. I am seeking a full time position in the industry in which I can put into practice my knowledge, ultimately benefiting the operations of the organization that I work for. Trustworthy Prison Officer committed to reducing reoffending through focused rehabilitation. Proficient in daily operations, including headcounts, searches and security processes. Remains calm under pressure to prevent and resolve incident escalations.
Overview
11
11
years of professional experience
Work History
Prisoner Custody Officer
Sodexo Prestige
Manchester, Greater Manchester
10.2022 - Current
- Supervised prisoners in all aspects of prison wing activity for population safety.
- Supervised daily activities of inmates, including work, recreation, and educational programmes, to support rehabilitation.
- Engaged with inmates in a respectful manner, fostering an environment conducive to positive change and rehabilitation.
- Promoted positive behaviour in individuals engaging in rehabilitation and reintegration initiatives, providing a supportive, inclusive approach.
- Monitored inmate mental health, identifying distress signs and facilitating referrals to support services to promote well-being.
- Observed prisoner behaviour to prevent disturbances and escapes.
- Escorted prisoners to cells, securing locks to uphold safety and order within the facility.
- Escorted prisoners to external medical appointments, ensuring their secure transport.
- Completed head counts after moving multiple prisoners from one location to another within the prison to avoid dangerous situations.
- Maintained logbooks and accurate records of processes to ensure compliance and accountability.
- Inspected and maintained security of internal doors and external entrances and exits.
- Used restraining techniques to demobilise inmates presenting danger to others or themselves.
Bartender Waiter
White Horse
Bolton, Greater Manchester
02.2022 - 10.2022
- Served drinks and food items at bar and table locations, ensuring order accuracy and timely service for maximum customer satisfaction.
- Managed table service for guests, offering menu recommendations and taking orders accurately.
- Fostered positive bar environment through friendly, professional service and effective resolution of customer concerns.
- Prepared both alcoholic and non-alcoholic drinks as requested by customers, such as cocktails, coffees, and soda.
- Ensured bar stocked and organised for quick access, facilitating efficient service to customers.
- Maintained a tidy and hygienic bar area, adhering to health and safety regulations to ensure a safe environment.
- Adapted to fast-paced environments, managing multiple tasks simultaneously without compromising service quality.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Collected customer payments and balanced receipts daily to maintain accurate totals.
- Oversaw bar inventory, conducted stock takes, and placed orders to ensure optimal supply levels.
- Verified customer age using official government identifications prior to serving alcohol.
Warehouse
Amazon
11.2021 - 01.2022
- Sorted 2000-2500 parcels by postcode with high attention to detail
- Scanned over 350 parcels per hour to ensure efficient processing
- Monitored safety hazards to protect staff from potential risks
- Demonstrated reliability through consistent attendance and punctuality
- Maintained physical fitness through regular exercise and training
- Developed excellent working knowledge of industry trends and improvements in processes.
Bartender
Chiquito
Manchester
10.2021 - 11.2021
- Studied cocktail ingredients and preparation methods to enhance service efficiency.
- Managed payment transactions to ensure accurate financial handling.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Redesigned layout of bar area for improved efficiency and customer interaction.
- Maintained a clean and organised workspace to promote a professional environment.
- Removed empty kegs and tapped new ones to maintain bar supply continuity.
GA (general assistant)
Glenburn Hotel
09.2017 - 09.2021
- Provided exceptional customer service while serving food and beverages, enhancing guest satisfaction.
- Resolved customer complaints with tact and delicacy, ensuring smooth bar operations.
- Replenishing and restocking the bar, always ensuring high level of stock management efficiency
- Maintained a clean reception area and lounge, contributing to a welcoming environment for guests.
- Present rooms in a professional, high-standard cleaning.
- Learn the ability to work well with others.
- Developed the ability to accept criticism and work well under pressure.
- Managed incoming phone calls and mail to ensure efficient communication.
- Organised files, developed spreadsheets, scanned documents, email correspondence with hotel clients.
- Reported directly to line managers for daily task coordination.
- Recruit, train, schedule, motivate, incentivize, appraise, and evaluate teams on performance
- Assisted the hotel/restaurant general manager and covered duties during absences.
Sales Assistant
Altex Romania S.R.L
01.2016 - 06.2017
- Interfaced with customers to assess needs and recommend suitable products, enhancing customer satisfaction.
- Demonstrated products to customers, highlighting features and benefits to facilitate informed purchasing decisions.
- Mentored new employees in customer service and money handling, improving team competency.
- Presented a professional and friendly first impression of the firm to all clients during initial interactions.
Sales Assistant
Reserved
06.2015 - 01.2016
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Utilised technical skills to operate point of sale and stock checking systems accurately
- Ensured product displays showcased items effectively to enhance customer engagement
- Kept shelves neat, clean and organised through visual merchandising.
Education
Bachelor of Science - Computing and Technology
University of Roehampton
Manchester, MAN05-2026
Skills
- Risk assessment
- Data management
- File and record maintenance
- Report writing
- Data entry
- Attention to detail
- Conflict resolution
- Behaviour de-escalation
- Customer service
- Team collaboration
- Decision making
- Prioritisation
- Time-management
- Calm under pressure
- Resilience
- Effective communication
- Active listening
- Relationship-building
- Responsibility taking
- Packaging and labelling
- Time-management
Languages
English
Advanced
C1
Romanian
Proficient
C2
Interests
- Self‑taught beginner exploring cybersecurity fundamentals
- Completed over 30 hours of Python courses
- Produce original music using AI tools in my free time
- Interested in real‑world investigations, criminal psychology, and law‑enforcement
Timeline
Prisoner Custody Officer
Sodexo Prestige
10.2022 - Current
Bartender Waiter
White Horse
02.2022 - 10.2022
Warehouse
Amazon
11.2021 - 01.2022
Bartender
Chiquito
10.2021 - 11.2021
GA (general assistant)
Glenburn Hotel
09.2017 - 09.2021
Sales Assistant
Altex Romania S.R.L
01.2016 - 06.2017
Sales Assistant
Reserved
06.2015 - 01.2016
Bachelor of Science - Computing and Technology
University of Roehampton