- Having a goal and working my way up to complete that goal
Ellie Robinson
Cramlington,Northumberland
Summary
Dedicated Pharmacy Assistant Apprentice with expertise in stock management and medication preparation. Ensures safe storage and usage through precise labelling. Supports efficient operations by maintaining a clean pharmacy environment. Demonstrates strong customer service and problem-solving skills, contributing effectively to team goals and enhancing patient experiences.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Pharmacy assistant apprentice
Dinnington, Newcastle upon tyne
01.2026 - Current
- Dispensed prescription medications accurately under pharmacist supervision, adhering to strict regulatory standards.
- Assisted pharmacy staff in preparing medications and accurately filling orders to ensure timely service.
- Produced dispensing labels using pharmacy computer system without error.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Prepared medication labels with item name and quantity.
- Labelled drugs clearly to enable safe storage and use.
- Managed pharmacy cash register, processed payments, and reconciled daily financial transactions.
- Welcomed customers and provided clear information about personal medications and over-the-counter products to enhance their understanding.
- Provided empathetic support to patients, guiding them through their medication regimes and answering queries.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Handled confidential patient information with discretion, following data protection regulations.
- Maintained cleanliness and hygiene standards by regularly sanitising counters and surfaces. and surfaces to maintain hygienic pharmacy environments.
- Maintained pharmacy counter and related areas in clean, neat and organised fashion.
- Received and unpacked incoming supplies, ensuring proper inventory control. and stocked in correct locations.
- Restocked shelves and prepared expired drugs for return.
Waitress
Newcastle racecourse
Gosforth
03.2024 - 10.2025
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Greeted new customers, answered initial questions and took drink orders.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Arranged clean cutlery and glassware on tables before service with clean cutlery, crockery and glassware throughout sittings.
Education
A-Levels - Level 3 Business studies
Newcastle College
Newcastle upon Tyne01-2025
GCSEs - English
North gosforth academy
Seaton burn01-2024
GCSEs - Level 2 applied science
Newcastle College
Newcastle upon Tyne01-2024
Skills
- Prescription order fulfilment
- Prescription dispensing
- Medication management
- Prescription handling
- Prescription interpretation
- Medicine labelling
- Pharmaceutical terminology
- Stocking inventory
- Ordering and stocking medications
- Health regulations
- Data protection
- Customer service
- Patient interaction
- Communication skills
- Attention to detail
- Accuracy
- Time management
- Organising supplies
- Pharmacy operations support
- Accepting payments
- Ordering and stocking medications
Interests
Certification
- Level 2 Applied science
- Level 3 Business studies
Timeline
Pharmacy assistant apprentice
01.2026 - Current
Waitress
Newcastle racecourse
03.2024 - 10.2025
A-Levels - Level 3 Business studies
Newcastle College
GCSEs - English
North gosforth academy
GCSEs - Level 2 applied science
Newcastle College