ELLIE PEPPER
North Yorkshire
Summary
Friendly and dedicated customer service professional with over 6 years of experience in retail and hospitality environments. Skilled in delivering personalised customer experiences, resolving issues efficiently, and building strong professional relationships to encourage repeat business and customer loyalty. Experienced barista with in-depth knowledge of coffee production and preparation, committed to high-quality service and presentation. Organised and detail-oriented with strong administrative and multitasking abilities. Currently returning to work following a year of maternity leave and eager to bring proven customer service, teamwork, and organisational skills into a new role.
Overview
10
10
years of professional experience
Work History
Maternity Leave
02.2025 - 02.2026
- Took planned maternity leave and am now fully ready and motivated to return to work, bringing enhanced time management, organisation, and resilience skills.
Customer Service Assistant & Barista
Dunelm
North Yorkshire
12.2015 - 02.2025
- Delivered consistently high levels of customer service in a fast-paced retail environment.
- Resolved customer concerns and complaints using strong communication and conflict resolution skills.
- Processed payments, returns, exchanges, and direct debit setups accurately and efficiently.
- Exceeded revenue targets through effective sales and upselling techniques.
- Maintained stock levels and ensured visually appealing shop floor displays.
- Prepared high-volume coffee and speciality drinks accurately during peak trading hours.
- Built strong rapport with regular customers to maintain loyalty and repeat business.
- Maintained strict hygiene and food safety standards within the café.
- Trained and supported colleagues in new products and service standards.
- Assessed processes and contributed ideas to enhance customer experience.
Cleaner / Waitress
City Guest House
North Yorkshire
11.2015 - 11.2019
- Provided professional food and beverage service.
- Maintained exceptional hygiene standards in guest and dining areas.
- Resolved guest concerns promptly and professionally.
- Upsold menu items to increase revenue.
- Ensured efficient room turnaround through strong organisation.
Education
GCSEs -
Huntington School
York09.2014
Skills
- Customer Service Excellence
- Complaint & Dispute Resolution
- Sales & Upselling
- Payment Processing & Direct Debits
- Data Entry & Database Administration
- Reporting & Documentation
- Stock Replenishment & Inventory Control
- Relationship Building
- Public Relations
- Ability to Prioritise & Multitask
- Data Confidentiality
- Team Collaboration
Custom Section
Maternity Leave, 2025-02-01, 2026-02-28, Took planned maternity leave and am now fully ready and motivated to return to work, bringing enhanced time management, organisation, and resilience skills.
Timeline
Maternity Leave
02.2025 - 02.2026
Customer Service Assistant & Barista
Dunelm
12.2015 - 02.2025
Cleaner / Waitress
City Guest House
11.2015 - 11.2019
GCSEs -
Huntington School