Andreea Ilie
King Sutton ,West Northamptonshire
Summary
Organized and proactive professional with over 10 years of experience in customer service, office administration, and team leadership. Expertise in managing client relationships and coordinating operations while supporting senior staff with discretion. Demonstrated ability to prioritize tasks and communicate effectively with diverse teams. Committed to delivering exceptional service and fostering positive environments in educational and corporate settings.
Overview
13
13
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work history
Maternity Leave
Maternity Leave
High Wycombe , Buckinghamshire
07.2024 - 12.2025
Cleaning Supervisor evening part time
CQD Cleaning Services
High Wycombe, Buckinghamshire
03.2015 - 12.2025
- Greet clients upon arrival
- Manage incoming telephone calls and emails from general public while addressing or directing enquiries as necessary.
- Ensure cleaning adheres to expected and agreed standards
- Conduct technical training sessions for all cleaning staff as required.
- Inform Manager of potential disciplinary issues as they arise
- Oversee Health & Safety standards in workplace
- Uphold compliance with Health & Safety procedures and consistently advocate for safe working practices.
- Perform all cleaning tasks in accordance with specified standards.
- Maximise efficiency in utilisation of equipment and materials.
- Manage material utilisation and replenish stocks as necessary.
- Record all machinery faults
- Addressed emergencies promptly, ensuring minimal disruption to clients' regular operations.
- Managed inventory levels, averting shortages or surpluses of cleaning supplies.
- Established safe work environment by enforcing stringent adherence to safety protocols.
- Coordinated performance evaluations, driving continuous improvement in cleaning services.
- Evaluated equipment functionality regularly, reducing downtime from faulty appliances.
- Upheld cleanliness standards through systematic inspections of work areas.
- Reduced contamination risk by enforcing rigorous cleaning procedures.
- Adhered to environmental regulations during waste disposal activities to ensure safety in surroundings.
- Consolidated reports summarising daily activities for management evaluation.
Student Advisor- part time
LPC-London
High Wycombe
07.2024 - 12.2024
- Guide students in selecting courses based on their specialisations and curriculum requirements.
- Assist students in structuring academic calendars to ensure timely course completion.
- Provide career counselling and academic guidance tailored to students’ professional aspirations.
- Support students in preparing for university admissions, including interview and test readiness.
- Ensured adherence to university policies via awareness campaigns execution.
- Developed rapport with students by offering guidance and support.
- Assisted in scholarship applications, leading to higher approval rates.
- Organised educational events for increased student engagement.
- Provided career counselling, resulting in defined career paths.
- Coordinated new student orientation programs, providing smooth transition into academic life.
- Advised students on internship and work placement opportunities, aligning experiential learning with career goals.
- Advised students on academic program choices and career pathways, aligning individual goals with curriculum offerings.
Community Manager
IWG-Regus-High Wycombe
High Wycombe
01.2022 - 07.2024
- Greet clients upon arrival
- Oversee incoming telephone calls and emails from general public while addressing outstanding invoices.
- Comprehensive office management, assessing internal processes and procedures
- Client onboarding and offboarding procedures
- Nurture and strengthen relationships with existing customers, identifying potential for account expansion
- Partner with Team Lead Manager and Sales Managers to devise and implement promotional activities and campaigns, guaranteeing accomplishment of KPIs and sales targets.
- Enhance office layout and oversee inventory of stationery and equipment.
- Conduct meetings with new and existing customers to strengthen current business and identify potential opportunities through enhanced sales activities, methods, and performance.
- Handle customer enquiries and resolve complaints efficiently.
- Ensure all customers and potential customers experience professionalism, courtesy, and respect consistently in response to any enquiry or service requested.
- Enable contractors to access keys efficiently
- Maintain and enhance cleanliness in office and reception area.
- Arrange boardroom for meetings as required
Community Associate
IWG Plc-Spaces-Gerrards Cross
Gerrards Cross
08.2021 - 01.2022
- Receive clients upon arrival
- Handled incoming telephone calls and emails from public whilst securing invoice payments.
- Streamlined office administration, analysing internal processes and procedures
- Customer onboarding and departure processes
- Capture detailed messages while aiding enquirers whenever achievable.
- Strengthen essential supply chain to contractors
- Ensure pristine condition of office and reception area
- Set up boardroom for meetings as needed.
Team Leader
Chiltern Grange Care Home-Stokenchurch
Stokenchurch, Buckinghamshire
02.2021 - 08.2021
- Assign specific responsibilities to care assistants and monitor task completion.
- Improve, assess, and update residents' personal care plans to meet changing physical, social, and psychological needs.
- Conducted risk assessments to identify potential hazards and mitigate risks. Coordinated ongoing care reviews with families and healthcare professionals to ensure comprehensive support.
- Cultivate exceptional care standards by delivering comprehensive training and supervision for team members.
- Interact professionally and warmly with visitors, family members, and health care professionals.
- Manage, record, and replenish all medications, encompassing controlled substances, in compliance with Home's policies and NMC guidance on drug administration.
- Establish PRN protocols, ensuring PRN protocols remain up to date
Team Leader
Queensway House Care Home
Hemel Hampstead
08.2020 - 02.2021
- Delegate varied responsibilities to care assistants and review performance on tasks.
- Develop, evaluate, and adapt residents' personal care plans to meet changing physical, social, and psychological requirements.
- Performed detailed risk assessments to detect potential hazards. Coordinated continuous care reviews with families and healthcare professionals, ensuring effective patient assistance.
- Maintain exceptional care standards by enforcing strict training protocols and oversight for all team members.
- Interact with visitors, family members, and other health care professionals in a courteous and responsive manner.
- Administer, document, and maintain all medications, inclusive of controlled substances, in strict compliance with Homes' policies and NMC regulations regarding drug administration.
- Develop PRN protocols, aligning with current standards.
Care Practitioner
Majesticare, Lashbrook House Care Home
Henley
01.2020 - 08.2020
- Assign specific responsibilities to care assistants while monitoring task completion
- Optimise, evaluate, and update residents' personal care plans to meet evolving physical, social, and psychological needs.
- Conduct risk assessments and oversee continuous care reviews with family and medical professionals.
- Enforce exceptional care standards through provision of comprehensive training and supervision for all team members.
- Interact with visitors, family members, and other health care professionals in courteous and inviting manner.
- Manage administration, documentation, maintenance, and replenishment of all medications, including controlled substances, in accordance with Homes written policies and procedures alongside NMC guidance on drug administration.
- Formulate PRN protocols, ensuring adherence to current standards.
Floor Supervisor
Cherry Tree Nursing Home
Princess Risborough, Buckinghamshire
06.2019 - 01.2020
- Nurturing motivating team atmosphere through advocacy of transparent communication practices.
- Setting specific team goals
- Refine, analyse and modify residents' personal care plans to fulfil physical, social and psychological needs.
- Execute risk assessments while coordinating continuous care reviews alongside families and healthcare professionals.
Health Care Assistant
Chiltern Grange Care Home
Stockenchurch, Buckinghamshire
10.2018 - 06.2019
- Providing meals and supporting residents with dining needs
- Providing personal care that upholds privacy and dignity and fosters independence
- Guaranteeing safety of environment while transferring residents
- Coordinating activities and supporting residents in lifestyle management
- Contributing to team efforts
- Upholding high standards in resident room
- Inspecting hoist and slings to facilitate safe manual handling
Quality Inspector
Mini Plant Oxford-Oxford, UK
Oxford
03.2013 - 05.2015
- Trainings and Level 4 in Health and Social Care
Education
A-Level or equivalent - Hunedoara
General School
Hunedoara 09.2002 - 05.2006
Food safety (Food safety Level 2) -
Food safety
generalist nurse (Certificate of Higher Education) - Hunedoara
Colegiul National Iancu de Hunedoara
Hunedoara 09.2010 - 05.2013
social science (GCSE or equivalent) - Hunedoara
High school
Hunedoara 09.2006 - 05.2010
Primary School - Social Science and Politics
Colegiul Natiobal IancuDe Hunedoara
Hunedoara 01.1998 - 04.2002
NVQ Level 4 in Health and Social Care (Certificate of Higher Education) -
Naric
Business And Management (Bsc) - London
Ravensbourne University
London 11.2024 - 06.2028
Skills
- Team management
- Client management
- Cash flow control
- Office software skills( Microsoft Office, Word, Excel, Power Point, Outlook, Teams, Sage, Parim)
- Stock control
- Organizational skills
- Critical analysis
- Website assessment
- Ethical principles
- Operational efficiency
- Effective decision-making
- Task delegation proficiency
- Workforce development
- Dispute resolution
- Payroll administration
- Inventory management
- Training and support
- Financial oversight
- Project execution
- Inventory control
- Quality assurance
- Compliance audits
- Customer engagement
- HR practices
- Customer service
- Injury reporting
- Roster planning
- Leadership skills
- Clear communication
- Process improvement
- Performance evaluation
- Initiative taking
- Stress reduction techniques
- Employee empathy
- Environmental compliance expertise
- schedule optimization
- Scheduling software expertise
- Inventory management
- Customer service excellence
- Inventory management
Languages
Romanian
Native
English
Advanced
C1
Certification
- Certified Nurse-Midwife
- Level 3 in Business and Management
- NVQ Level 4 in Health and Social Care
- Food safety Level 2
Timeline
Business And Management (Bsc) - London
Ravensbourne University
11.2024 - 06.2028
Maternity Leave
Maternity Leave
07.2024 - 12.2025
Student Advisor- part time
LPC-London
07.2024 - 12.2024
Community Manager
IWG-Regus-High Wycombe
01.2022 - 07.2024
Community Associate
IWG Plc-Spaces-Gerrards Cross
08.2021 - 01.2022
Team Leader
Chiltern Grange Care Home-Stokenchurch
02.2021 - 08.2021
Team Leader
Queensway House Care Home
08.2020 - 02.2021
Care Practitioner
Majesticare, Lashbrook House Care Home
01.2020 - 08.2020
Floor Supervisor
Cherry Tree Nursing Home
06.2019 - 01.2020
Health Care Assistant
Chiltern Grange Care Home
10.2018 - 06.2019
Cleaning Supervisor evening part time
CQD Cleaning Services
03.2015 - 12.2025
Quality Inspector
Mini Plant Oxford-Oxford, UK
03.2013 - 05.2015
generalist nurse (Certificate of Higher Education) - Hunedoara
Colegiul National Iancu de Hunedoara
09.2010 - 05.2013
social science (GCSE or equivalent) - Hunedoara
High school
09.2006 - 05.2010
A-Level or equivalent - Hunedoara
General School
09.2002 - 05.2006
Primary School - Social Science and Politics
Colegiul Natiobal IancuDe Hunedoara
01.1998 - 04.2002
Food safety (Food safety Level 2) -
Food safety
NVQ Level 4 in Health and Social Care (Certificate of Higher Education) -
Naric