Ellie Miles
Winchester,Hampshire
Summary
Accomplished professional with expertise in political and geopolitical analysis, adept at understanding international institutions and global governance. Demonstrates a strong knowledge of global security, diplomacy, and foreign policy, complemented by skills in comparative politics and cross-national analysis. Proficient in both qualitative and quantitative research methods, with a proven ability to conduct policy analysis and evaluation. Experienced in academic research, report writing, and synthesising complex information into clear policy briefs. Effective communicator with strengths in presenting complex ideas clearly both written and verbally, public speaking, argument construction, and persuasive communication. Strong customer and interpersonal skills enhance management and training capabilities within team collaboration settings. Adaptable under pressure with a keen awareness of current global affairs and trends.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work history
Front of house team member, and part-time event admin
Fullers: The Wykeham Arms
Winchester
2022.05 - 2026.03
- Assisted with organisation of large events for customers.
- Supported general pub administration tasks.
- Thrived in fast-paced, high-stress environment while delivering effective customer service.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Helped prepare and serve a variety of beverages, including cocktails and fine wines.
- Provided attentive table service to meet customer needs and enhance satisfaction.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Maintained cleanliness and organisation of pub environment.
- Greeted customers warmly and assisted with queries to fulfil requests and create enjoyable experiences.
Front of House Team Member
Foreign Muck
Saltash
2023.08 - 2025.05
- Managed shift operations to ensure smooth workflow throughout service periods.
- Assisted in training new staff to enhance team efficiency and service quality.
- Coordinated stock ordering and organisation to maintain optimal inventory levels.
- Maintained high standards of customer service during peak times.
- Managed cash transactions accurately, ensuring accurate financial records.
Front-of-house team member
The Bank
Plymouth
2022.09 - 2023.08
- Assisted in preparing cocktails and a variety of beverages.
- Facilitated efficient processing of food orders.
- Supported clearing tables and maintaining a clean dining environment.
- Contributed to operations in a busy, high-pressure environment.
- Established rapport with regular diners, fostering a loyal client base.
- Enhanced guest experience with a friendly and helpful attitude.
Retail sales associate
Lark Kids
Winchester
2021.10 - 2022.05
- Measured and fitted shoes for children across various age groups.
- Processed sales transactions and managed cash handling.
- Advised parents on suitable shoe styles for their children.
- Sorted and organised stock deliveries efficiently.
- Maintained cleanliness and organisation of the store environment.
- Greeted customers and assisted with their queries.
- Answered phone calls from customers promptly.
Hairdresser's assistant
Guy Kremer
Winchester
2017.07 - 2019.01
- Welcomed clients upon arrival.
- Offered beverages while waiting or during haircuts.
- Prepared clients for stylists by washing hair.
- Maintained cleanliness and presentation of the salon.
- Organised stock deliveries and managed inventory.
- Completed stock checks regularly; ensured sufficient supplies at all times.
- Provided assistance to stylists when necessary.
- Supported hairstylists during busy periods by quickly mixing hair dye or perming solutions.
Education
BSc - International Relations with History
University of Plymouth
Plymouth 2022.01 - 2025.01
A-Levels - History, Sociology, Graphic Design,
Peter Symonds College
Winchester 2020.09 - 2022.06
GCSEs - History
Henry Beaufort School
Winchester 2015.09 - 2020.03
Skills
- Political and geopolitical analysis
- Knowledge of global security, diplomacy, and foreign policy
- Comparative politics and cross-national analysis
- Policy analysis and evaluation
- Academic research and literature review
- Report writing and synthesis of complex information
- Customer and interpersonal skills
- Management and training
The main skills I learnt in these workplaces are:
- Ability to work efficiently under pressure while maintaining a high standard of performance
- Confident communicator when interacting with customers, building positive relationships
- Proactive approach to problem-solving, using initiative to resolve issues quickly and effectively
- Strong attention to detail in maintaining a clean, organised, and presentable work environment
- Calm and mature approach when handling challenging situations or difficult individuals
References
References available upon request.
Timeline
Front of House Team Member
Foreign Muck
2023.08 - 2025.05
Front-of-house team member
The Bank
2022.09 - 2023.08
Front of house team member, and part-time event admin
Fullers: The Wykeham Arms
2022.05 - 2026.03
BSc - International Relations with History
University of Plymouth
2022.01 - 2025.01
Retail sales associate
Lark Kids
2021.10 - 2022.05
A-Levels - History, Sociology, Graphic Design,
Peter Symonds College
2020.09 - 2022.06
Hairdresser's assistant
Guy Kremer
2017.07 - 2019.01
GCSEs - History
Henry Beaufort School
2015.09 - 2020.03