Ellie-Mae Morgan
Blaenavon,Torfaen County Borough
Summary
I'm a hardworking and motivated individual seeking opportunities to gain practical experience. Quick learner, enthusiastic about helping others. I offer strong communication and interpersonal skills to connect with people from range of backgrounds. i'm compassionate and dedicated in providing support and assistance with tasks whilst delivering excellent customer service, and collaborating effectively within a team. I can identify issues and implement effective solutions, complemented by clear and effective communication skills. Committed to caring for individuals in need while pursuing opportunities to enhance team dynamics and service quality.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Shop Floor Volunteer
British Heart Foundation
Cwmbran, Torfaen County Borough
11.2024 - 05.2025
- Handled customer queries effectively to ensure resolution of concerns.
- Sorted donations by quality control measures, maintaining high store standards.
- Enhanced customer experience by offering friendly and helpful service.
- Followed store policies whilst handling cash transactions, contributing to secure procedures.
- Prioritised safety measures in coordination with other volunteers, promoting a safe work environment.
- Maintained clean and organised shop floor with regular tidying tasks.
- Assisted customers in finding products, improving their shopping satisfaction.
- Tagged items for sale, ensuring accurate pricing information.
- Managed till operations to facilitate smooth checkout process.
- Collaborated with team members to meet store objectives.
Support care worker
Prestige care agency services
Usk, Monmouthshire
10.2022 - 05.2023
- Work placement and experience during college.
- Maintained a clean, safe environment for patients comfort and safety.
- Established supportive relationships with patients, fostering trust and communication.
- Enhanced patient comfort by promptly responding to requests or concerns.
- Assisted clients with daily activities for improved quality of life.
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Cullinary skills (Prepared tasty and healthy meals to meet dietary requirements).
Education
Level 2 AGORED - Skills for Employment
Coleg Gwent
Cwmbran, Torfaen County Borough 08.2024 - 07.2025
Level 1 Vocational Studies - Childcare & Health and Social Care
Coleg Gwent
Cwmbran, Torfaen County Borough 09.2023 - 06.2024
Level 2 - Health and Social Care
Coleg Gwent
Cwmbran, Torfaen County Borough 09.2022 - 06.2023
Skills
- Skilled in providing support and assistance with tasks
- Compassionate and dedicated to caring for individuals in need
- Strong ability to collaborate effectively within a team
- Experienced in delivering excellent customer service
- Identifying issues and implementing effective solutions
- Clear and effective communicator
Languages
English
Fluent
Welsh
Fluent
Timeline
Shop Floor Volunteer
British Heart Foundation
11.2024 - 05.2025
Level 2 AGORED - Skills for Employment
Coleg Gwent
08.2024 - 07.2025
Level 1 Vocational Studies - Childcare & Health and Social Care
Coleg Gwent
09.2023 - 06.2024
Support care worker
Prestige care agency services
10.2022 - 05.2023
Level 2 - Health and Social Care
Coleg Gwent
09.2022 - 06.2023