AHED MOHAMMAD ABDUL

Care Support Worker:

• Providing compassionate and personalized care to patients, addressing their physical and emotional needs.
• Assisting patients with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting.
• Administering medications according to prescribed dosages and schedules, ensuring patient safety.
• Monitoring patient vital signs, symptoms, and overall health condition, promptly reporting any changes to healthcare professionals.
• Assisting patients with mobility issues, including transferring, positioning, and ambulation.
• Preparing nutritious meals and assisting patients with feeding, adhering to dietary restrictions and preferences.
• Maintaining accurate and detailed records of patient care activities, observations, and communication with healthcare team members.
• Demonstrating excellent verbal and written communication skills for effective interaction with patients, families, and healthcare professionals.
• Providing emotional support and comfort to patients and their families during challenging times.
• Collaborating with healthcare professionals to ensure coordinated and comprehensive patient care.

Care Support Trainee Manager:

• Assisting in managing day-to-day operations of the care facility, including scheduling, coordination, and oversight of staff.
• 'Managed nearly over 50 customer calls per day
• Learning and implementing policies and procedures to maintain operational efficiency and compliance with regulations.
• Assisting in developing and implementing training programs for care support staff to enhance their skills and knowledge.
• Participating in quality assurance activities to ensure the delivery of high-quality care to patients.
• Assisting in managing administrative tasks such as payroll administration, billing, and record-keeping.
• Supporting the Care Manager in conducting performance evaluations and providing feedback to staff.
• Assisting in managing budgets and resources to optimize operational efficiency.
• Acting as a liaison between staff, patients, families, and other healthcare professionals to ensure effective communication and coordination of care.
• Assisting in resolving conflicts and addressing concerns raised by patients, families, or staff members.
• Participating in continuous learning and professional development activities to enhance managerial skills and knowledge of healthcare management practices.

• Monitoring goods sortation levels to ensure efficiency and accuracy.
• Assisting employees to streamline their work processes.
• Providing comprehensive training to new hires, aiding skill development and learning enhancement.
• Monitored employee progress, offering feedback to management on additional training requirements.
• Designed new learning and development programmes that deliver best employment practice.
• Secured high satisfaction rates by going extra mile to cater to specific organisational needs.

• Monitored client health conditions and promptly reported any issues to management.
• Prepared nutritionally-balanced meals and assisted with feeding to ensure the wellbeing of individuals in care.
• Provided high-quality care to clients with disabilities, meeting care plan objectives effectively.
• Recorded clinical observations in electronic health records and communicated changes to senior clinical staff.
• Maintained hygiene standards by cleaning and clearing patient rooms according to protocol.
• Received consistently positive feedback from patients for providing high-quality person-cantered support.
• Collaborated professionally with caregiving teams and hospital departments to ensure continuity of care.
• Stayed updated on the latest care practices by attending regular meetings and training sessions.
• Monitored individuals' physical and emotional wellbeing, promptly reporting changes and suggesting care plan adjustments.

• Managed infrastructure and administrative operations for all regional office hubs, including overseeing a team of Hub Admins.
• Conducted daily checks on housekeeping activities and processed payments for the entire region.
• Dealt with security agencies, monitored attendance registers, and processed payments for off-role staff and security.
• Maintained stock of stationery and printing materials on a monthly basis.
• Ensured health and safety compliance by conducting monthly pest control and checking fire equipment.
• Oversaw statutory compliances such as obtaining Shop Establishment Certificates and displaying legal notices.
• Managed lease registrations, renewals, and extensions, as well as supervision of branch rollout and admin projects.
• Handled general administration tasks including postage and courier services tracking, processing petrol conveyance and travel vouchers, and managing stationery requests.
• Checked and submitted vendor bills, processed infrastructure and admin payments, and managed repair and maintenance activities in branches.
• Addressed first-level escalations from branches related to security, housekeeping, and repair work.
• Communicated with vendors regarding their services and requirements.

Administrative Responsibilities:

• Oversight of hospital administrative operations ensuring compliance with regulations.
• Managing exit formalities, statutory compliances, and vendor relationships.
• Coordinating with Corporate HR for employee engagement activities and video conferencing.
• Procurement management for services including transportation, catering, utilities, and housekeeping.
• Processing bills in SAP, managing expenses, and generating quotations for cost-effective solutions.
• Maintaining relationships with vendors and negotiating contracts for quality services.
• Providing timely reporting and analysis of administrative expenses to senior management.
• Utilizing CRM systems to track patient feedback and improve service quality.
• Coordinating with the IT department for smooth functioning of administrative technologies.

Marketing Responsibilities:

• Collaborating with the marketing team to develop strategies for promoting hospital services.
• Analyzing market trends and competition to optimize marketing efforts and attract new patients.
• Managing social media accounts, organizing events, and facilitating community outreach programs.
• Maintaining relationships with external stakeholders to enhance brand visibility.
• Providing timely reporting and analysis of marketing initiatives to senior management.
• Developing and implementing marketing campaigns to increase patient referrals and enhance brand awareness.
• Coordinating with cross-functional teams to align marketing strategies with organizational goals.

General Responsibilities:

• Participating in hospital-wide meetings and contributing to strategic planning processes.
• Collaborating with cross-functional teams to drive continuous improvement initiatives.

Leadership Responsibilities:

• Provide leadership and direction to the credit monitoring team to ensure efficient operations.
• Supervise and mentor team members, fostering a culture of collaboration and high performance.
• Delegate tasks and responsibilities effectively, ensuring timely completion of assigned duties.
• Conduct regular team meetings to discuss goals, objectives, and performance metrics.
• Implement training programs to enhance team members' skills and knowledge.

Credit Monitoring Responsibilities:

• Monitor credit portfolios to identify potential risks and ensure compliance with lending policies.
• Analyze financial statements and credit reports to assess borrowers' creditworthiness.
• Conduct periodic reviews of loan accounts to assess repayment capacity and adherence to loan terms.
• Identify early warning signs of credit deterioration and recommend appropriate remedial actions.
• Prepare credit monitoring reports for management review, highlighting key findings and recommendations.

Collaboration and Communication:

• Collaborate with other departments such as Risk Management and Compliance to address credit-related issues.
• Communicate effectively with borrowers to discuss repayment plans and resolve outstanding credit issues.
• Liaise with external auditors and regulatory authorities during credit audits and examinations.

Documentation and Reporting:

• Ensure accurate and up-to-date documentation of credit monitoring activities.
• Prepare comprehensive reports on credit portfolio performance, delinquency trends, and risk mitigation strategies.
• Maintain records of credit monitoring activities in compliance with regulatory requirements.

Continuous Improvement:

• Identify opportunities for process improvement and implement best practices to enhance efficiency and effectiveness.
• Stay updated on industry trends and regulatory changes affecting credit monitoring practices.
• Participate in professional development activities to enhance knowledge and skills in credit risk management.