ELLIE ENGLISH
Skegness,Lincolnshire
Summary
I'm a dedicated individual with expertise in customer service and cash handling, demonstrating resilience under pressure and mastery of time management. Energetic and outgoing professionalism with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced environment. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Waitress
The Links Bar and Kitchen, Skegness
Skegness, Lincolnshire
2024.07 - 2026.03
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Managed table settings for enhanced dining experience.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Enhanced guest satisfaction through attentive and prompt service.
- Collaborated with kitchen staff to ensure order accuracy.
- Accommodated special event needs, provided customised services for parties.
- Greeted and escorted guests to tables.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Stayed up to date on menu changes to accurately answer customer queries.
- Checked customer IDs to confirm age before selling age-restricted products.
Assistant Dance Teacher
EDC Skegness
Skegness, Lincolnshire
2022.12 - 2025.09
- Demonstrated dance moves, ensuring clear understanding amongst students.
- Increased student engagement by introducing fun, interactive activities in classes.
- Developed warm-up routines to enhance flexibility and prevent injuries.
- Collaborated with other instructors in planning and executing dance lessons.
- Maintained a safe, supportive learning environment for all students.
- Prepared lesson plans according to each individual's needs and abilities.
- Advised students on technique corrections to improve finesse.
- Created positive, stimulating learning environment with consistent discipline and successful behaviour management techniques.
Kiosk Staff
Beachside Food Bar, Tower Esplanade
2022.03 - 2024.07
- Offering respectful customer services skills to customer, engaging with them in a professional way.
- Developing skills within taking cash and card payments while using the till.
- Cleaning skills once customer have finished at their tables.
- Food preparation within the kitchen.
- Monitored security around the kiosk reducing instances of theft.
- Trained new staff members efficiently enhancing team performance.
- Improved store presentation with regular cleaning and restocking tasks.
- Complied with Health, Safety and Food Hygiene regulations to avoid contamination.
- Removed daily waste from store for safe disposal and recycling.
- Managed customer lines for minimum wait times and high satisfaction.
- Accepted card, cash and cheque payments in POS register system.
Education
GCSEs - English Language, Maths, French, Science, Geography, Business, Performing Arts
Giles Academy
Old Leake, Lincolnshire 2024.04 - 2024.06
Diploma of Higher Education - Performing Arts
Lincoln College
Lincoln 2024.09 - 2025.06
Skills
- Resilient under pressure
- Patience and composure
- Order taking proficiency
- Time management mastery
- Dietary requirements understanding
- Tills operation
- Cash handling
- Customer Service
- Opening and closing procedures
Affiliations
- Performing Arts
- Dance
- Singing
- Teaching
Accomplishments
Grade 1 through to 8 in LCM Musical Theatre Exams.
References
References available upon request.
Timeline
Diploma of Higher Education - Performing Arts
Lincoln College
2024.09 - 2025.06
Waitress
The Links Bar and Kitchen, Skegness
2024.07 - 2026.03
GCSEs - English Language, Maths, French, Science, Geography, Business, Performing Arts
Giles Academy
2024.04 - 2024.06
Assistant Dance Teacher
EDC Skegness
2022.12 - 2025.09
Kiosk Staff
Beachside Food Bar, Tower Esplanade
2022.03 - 2024.07