Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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ELLIE CASS

Truro,Truro

Summary

Detail-oriented professional with a strong emphasis on flexibility in task handling and data entry accuracy. Demonstrates proactive organisation and effective diary management and scheduling, ensuring seamless operations. Upholds confidentiality maintenance while excelling in communication skills to foster productive environments.

Overview

5
5
years of professional experience

Work history

HR and L&D Business and Admin Assistant

NHS
Truro, Cornwall
04.2024 - Current
  • Improved staff satisfaction through prompt response to email and phone queries.
  • Performed bookkeeping tasks, including invoicing and expense tracking.
  • Supported accurate record-keeping with proficient data entry skills.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Organised high-level meetings involving key company executives; ensured their successful execution.
  • Examined, scanned and input documents in software system.
  • Handled confidential information discreetly, ensuring privacy and trustworthiness.
  • Provided continuous and efficient planning and administrative support to reduce Managing Director workload.
  • Improved electronic filing system to reduce document retrieval time in line with GDPR regulations.
  • Scheduled meetings, conferences and appointments.

Barmaid

Bullers Arms, Looe
Looe, Cornwall
05.2023 - 01.2024


  • Fostered a welcoming atmosphere through polite conversation and prompt service.
  • Boosted sales with upselling techniques on premium spirits and cocktails.
  • Handled challenging situations calmly, resolving issues promptly.
  • Checked identification to prevent underage drinking in compliance with legal requirements.
  • Collaborated effectively with team members to ensure smooth operation.
  • Improved customer engagement by maintaining a friendly and approachable demeanour.
  • Performed closing duties, ensuring the venue was ready for business the following day.

Shop Assistant and Barmaid

Polperro Holiday Park
Polperro, Cornwall
08.2022 - 11.2022
  • Conducted price checks at request of customers for clear communication on cost.
  • Ensured customer satisfaction by providing attentive service and handling complaints professionally.
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Updated window displays regularly for fresh store appeal.
  • Completed restocking swiftly post delivery arrival to ensure immediate product availability.

Barmaid

Bullers Arms, Looe
Looe, Cornwall
09.2020 - 08.2022
  • Ensured timely service by managing drink orders during peak hours efficiently.
  • Increased customer satisfaction with swift problem resolution techniques.
  • Recognised signs of intoxication in guests, refused service when necessary for safety compliance.
  • Operated till, handled cash accurately whilst balancing receipts at end of shift.

Education

NVQ Level 3 - Business & Admin

Cornwall Marine Network
Truro, Cornwall
06.2024 -

GCSEs -

Penair School
Truro, Cornwall
09.2018 - 08.2020

BTEC Level 3 Foundation Diploma - Travel & Tourism

Callywith College
Bodmin, Cornwall
09.2020 - 07.2021

Skills

  • Flexibility in task handling
  • Data entry accuracy
  • Proactive organisation
  • Confidentiality maintenance
  • Diary management and scheduling
  • Communication skills

Affiliations

Reading, Fitness, Exploring

References

References available upon request.

Timeline

NVQ Level 3 - Business & Admin

Cornwall Marine Network
06.2024 -

HR and L&D Business and Admin Assistant

NHS
04.2024 - Current

Barmaid

Bullers Arms, Looe
05.2023 - 01.2024

Shop Assistant and Barmaid

Polperro Holiday Park
08.2022 - 11.2022

BTEC Level 3 Foundation Diploma - Travel & Tourism

Callywith College
09.2020 - 07.2021

Barmaid

Bullers Arms, Looe
09.2020 - 08.2022

GCSEs -

Penair School
09.2018 - 08.2020

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ELLIE CASS