Ellie-May Bryan
Newport,Gwent
Summary
I am an enthusiastic and reliable individual with a genuine passion for customer care. Motivated team member with extensive experience in customer service and hospitality roles. I adapt quickly to new situations, work well under pressure, and approach challenges with a calm and positive attitude. I value teamwork, and professionalism, and I am committed to upholding high safety and service standards.
Overview
6
6
years of professional experience
Work history
Front of house team member
ICC Wales
Newport , Gwent
05.2023 - Current
- Handled as many as 1500 Delegate's at once by multitasking and managing time.
- Kept personal appearance neat, tidy and professional to give best impression to guests.
- Carried out consistent opening and closing tasks to help establishment maintain service standards.
- Advised diners with special diets and allergies about available menu options and cooking
Front of house team member
Celtic Collections
Newport, Gwent
09.2019 - 02.2023
- Managed guest complaints in a professional manner.
- Completed high volume of food and drink orders without error during busy periods.
- Carried out additional hours with short notice and outside of normal hours.
- Met high-volume demands with enthusiasm and quality service and support.
Education
St.Joseph’s High School
NewportSkills
- Clear Communication & Active Listening
- Conflict Resolution & Problem Solving
- Teamwork
- Time Management & Adaptability
- Allergy awareness
- Complaint handling
Timeline
Front of house team member
ICC Wales
05.2023 - Current
Front of house team member
Celtic Collections
09.2019 - 02.2023
St.Joseph’s High School