Ellie Brown
Lichfield,Staffordshire
Summary
Professional and dedicated catering and events host with proven experience delivering high quality service in fast paced environments. Known for strong teamwork, reliability and a consistent commitment to punctuality and hard work. Brings a positive can-do attitude and a willingness to learn and adapt to new challenges. Provides courteous and friendly service while ensuring a welcoming experience for all customers. Passionate about maintaining high standards and contributing to the smooth running of events.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
C & E Host
Drayton Manor
Tamworth, Staffordshire
2025.04 - Current
- Welcomed guests upon arrival ensuring a friendly and engaging atmosphere.
- Assisted in maintaining cleanliness and organisation of dining areas throughout shifts.
- Handled guest inquiries and concerns promptly to ensure a positive environment.
- Participated in regular training sessions to improve service skills and operational knowledge.
- Ensured guest satisfaction by providing excellent customer service.
- Maintained cleanliness of dining area, enhancing the overall ambiance.
- Followed hygiene and safety regulations to uphold high standards of health protection.
- Created a welcoming environment with friendly interactions and prompt service.
- Greeted and directed visitors, creating positive and welcoming first impression.
- Maintained clean and organised space to comply with hygiene and health regulations.
- Responded quickly to emergency spills or messes, reducing potential hazards or disruptions in operation area.
- Demonstrated punctuality and reliability whilst adhering to assigned schedules without fail.
- Assisted with waste management duties, promoting an eco-friendly image of the establishment.
- Upheld professional demeanour when interacting with clients, contributing to positive company image.
- Improved room appearance by detailed dusting and vacuuming tasks.
- Collaborated with team members to deliver high-quality work, ensuring a safe environment for guests.
Education
GCSEs - Health and Social, Science, Geography, Maths, English Language, English Literature, Hospitality and
Shelfield Community Academy
Walsall 2022.05 - 2024.06
Beauty Therapy Level 1 - Beauty Therapy
South Staffs College Tamworth
Tamworth, Staffordshire 2024.09 - 2025.06
Skills
- Restaurant cleaning protocols
- Hospitality standards knowledge
- Professional etiquette
- Adaptable to peak hours
- Flexible working hours
- Fire safety trained
- Food hygiene understanding
- Punctuality and time management
- Adaptable to shift work
Affiliations
- Staying active through fitness such as gym, running and walking my dog.
- Organising social gatherings and events with friends and family.
- Travel and paddleboarding.
Timeline
C & E Host
Drayton Manor
2025.04 - Current
Beauty Therapy Level 1 - Beauty Therapy
South Staffs College Tamworth
2024.09 - 2025.06
GCSEs - Health and Social, Science, Geography, Maths, English Language, English Literature, Hospitality and
Shelfield Community Academy
2022.05 - 2024.06