SARAH STRICKLAND
Burnley
Summary
Detail-oriented professional with extensive expertise in financial reporting, invoice processing, and database management. Proficient in Sage, QuickBooks software, and customer relationship management systems, ensuring seamless vendor and client invoicing processes. Adept at supply chain operations, schedule management, and employee oversight while adhering to GDPR regulations and strict deadlines. Skilled in presentation design and delivery, leveraging Microsoft Word and Excel to optimise workflows. Committed to driving operational efficiency and fostering strong customer relationships within dynamic business environments.
Overview
18
18
years of professional experience
Work history
Repair & Service co-ordinator
Arc elevators
2025.08 - 2026.07
- Answering clients queries by telephone and email.
- Quoting customers for parts/ repairs needed
- Logged call outs for engineers to attend jobs within a timely manor
- Managing all sub contractor accounts to ensure all job sheets are uploaded and processed.
- Processed job sheet documents ready for invoicing
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Assisted in budget preparation and financial planning procedures.
- Explored new opportunities whilst maintaining focus on core responsibilities.
- Managed multiple projects, ensuring organisation and efficiency.
- Negotiated contracts with suppliers, securing favourable terms.
- Handled administrative tasks, freeing up time for senior staff members.
Service co-ordinator
E A FOULDS LTD
Colne, Lancashire
2020.06 - 2025.08
- Completed all invoicing for completed engineers work to send to client each week.
- Raised invoices and po's using sage line 50 to send to clients
- Logged call outs for engineers to attend within a timely manor
- Managing key accounts and ensuring all their needs and requirements are met.
- Answering clients queries by telephone and email
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
Accounts Manager
Optimill Race products
Kelbrook, Lancashire
2018.05 - 2020.06
- Crafted detailed sales reports, outlining key metrics to enhance strategic business decision-making.
- Conducted performance reviews and created action plans to drive team improvements.
- Maintained client records
- Supported front-line sales teams with well-coordinated administrative operations.
Customer Service Specialist
Intalek Marketing
nelson, Lancashire
2008.09 - 2018.05
- Offered prompt solutions to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Investigated customer queries and responded within timely manner
- Worked with call handling technology to respond to increased customers within target timeframes.
- Helped new staff acclimate to customer service team and mentored on strategies for success.
- Adhered strictly to policies and procedures for continued company compliance.
- Dealt with returns and exchanges to ensure customer satisfaction.
- Fostered a positive work environment through constructive feedback and open dialogue amongst peers.
- Used company CRM system for efficient data tracking and record-keeping.
Education
High School -
West Craven High School
BarnoldswickSome College (No Degree) - Catering And Hospitality
Some College
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Nelson & Colne College
Skills
- Sage
- Vendor invoicing
- QuickBooks software knowledge
- Customer invoicing
- Database management
- Client invoicing
- Payment processing
- Microsoft word
- Microsoft Excel
- Supply chain experience
- Scheduling software use
- Presentation design and delivery
- Knowledge of gdpr regulations
- Deadline adherence
- Supply chain understanding
- Customer relationship management systems
- Invoice processing
- Financial reporting
- Schedule management
- Employee management
ABOUT ME
I love to spend my spare time with my family, watching football and holidays.
Affiliations
- Family holidays
- Football
- Music festivals
References
References available upon request.
Timeline
Repair & Service co-ordinator
Arc elevators
2025.08 - 2026.07
Service co-ordinator
E A FOULDS LTD
2020.06 - 2025.08
Accounts Manager
Optimill Race products
2018.05 - 2020.06
Customer Service Specialist
Intalek Marketing
2008.09 - 2018.05
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Nelson & Colne College
High School -
West Craven High School
Some College (No Degree) - Catering And Hospitality
Some College