Ellen Jones

• As a primary school teacher in a mainstream classroom of 23 pupils, my role is varied and requires me to respond to a wide range of needs, abilities and learning styles. Within my class, I support pupils with different levels of attainment, including more able learners who require challenge and those with additional learning needs who require scaffolding and tailored support to access the curriculum.
• I carefully plan lessons to meet these diverse needs, using a range of approaches to support different learning styles, such as visual resources, discussion, modelling and practical activities.
• I use ongoing assessment to adapt my teaching and ensure that all pupils are able to make progress. I aim to create an inclusive environment where all pupils feel confident and supported in their learning.
• In my role, I also lead and manage others, particularly teaching assistants. I ensure they are effectively deployed within lessons, providing clear guidance and direction so that they can support pupils appropriately. Working as part of a team is essential, and I regularly collaborate with colleagues to plan, share ideas and ensure consistency across the class and year group. I work closely with a range of other professionals to support the needs of my pupils. This includes liaising with the SENCo, educational psychologists, and other specialists such as speech and language therapists or medical professionals where appropriate.
• I contribute to and use reports, including Individual Education Plans (IEPs) and professional recommendations, to inform my teaching and provide targeted support. Communication with parents and carers is also an important part of my role. I share information about pupil progress through meetings, reports and regular communication, working in partnership with families to support pupils’ development.
• In addition to teaching, I am responsible for behaviour management, ensuring a safe and positive classroom environment. I also have a duty to safeguard pupils, following school procedures to ensure their wellbeing. I complete regular assessment and reporting, and use this information to inform my planning and next steps. I also engage in ongoing professional development, reflecting on my practice and responding to feedback to improve my teaching.
• I contribute to the wider life of the school through events, trips and whole‑school activities. Overall, my role involves supporting both the academic and personal development of pupils, requiring strong organisation, adaptability, teamwork and leadership. I am responsible for ensuring that all pupils feel valued, supported and able to succeed in my classroom.

I worked as a Customer Service Advisor at EE, where I developed strong communication and customer service skills within a fast‑paced environment. I worked closely as part of a team to deliver a consistent and high‑quality service, supporting colleagues and sharing best practice. I handled a range of customer queries, including complex and escalated issues, where I demonstrated empathy, compassion and professionalism. I was confident in managing challenging situations, listening carefully to customer concerns and working towards effective resolutions while maintaining a positive customer experience. This role strengthened my ability to remain calm under pressure, adapt to different situations and provide supportive, customer‑focused solutions.