Elle Victorio
Colchester,Essex
Summary
Friendly professional with flair for creating welcoming atmospheres and ensuring smooth daily operations. Strong communication and organisational skills, combined with talent for multitasking and managing appointments. Committed to enhancing client satisfaction and contributing to salon success.
Offering strong customer service and communication skills, with helpful and friendly attitude. Knowledgeable about appointment scheduling, client management, and basic administrative tasks. Ready to use and develop organisational skills, multitasking abilities, and customer relations.
Overview
4
4
years of professional experience
Work history
Sales assistant
Ann Summers
Colchester, Essex
2025.10 - Current
- Specialised in helping customers with bra fittings and measurements.
- Building strong relationships with regular customers for repeat business.
- Collaborating effectively with team members and independently to meet sales targets.
- Offering 1 on 1 personalised shopping with customers to ensure they are satisfied with their purchases.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Delivering exceptional after-sales service, encouraging repeat business.
Salon receptionist
The Sun Lounge
Wivenhoe, Essex
2025.09 - Current
- Greeting every client warmly upon arrival, setting the tone for their experience in the salon.
- Ensuring pristine hygiene and cleanliness throughout the day and after each customer has had a sunbed session.
- Organising stock and replenishments.
- Maximised salon productivity by strategically scheduling appointments and updating clients details using Salon Tracker.
- Upheld confidentiality of client records, ensuring trust and privacy protection.
- Delivering excellent customer service and advice to enhance client satisfaction and loyalty.
- Proactively prioritised customer needs by going the extra mile to deliver first class customer service.
- Advised clients on after-care procedures including upselling salon services, exclusive treatments and limited offers to maximise sales.
Sales assistant
JD Sports
colchester, essex
2022.10 - 2025.09
- Built strong relationships with regular customers for repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Managed till operations smoothly, reducing waiting time for customers.
- Trained new staff members, fostering a supportive working environment.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Processed returned or exchanged items and provided refunds to customers.
- Offered personalised shopping advice to enhance customer experiences.
Skills
- Outstanding customer service
- Till and cash handling
- Positive attitude
- Bookkeeping basics
- Salon hygiene maintenance
- Online booking software
- Consultation booking
- Managing walk-in enquiries
- Beauty products understanding
- Effective listening
- Store opening and closing duties
- Confident communicator
- Refund and exchange processing
- Retail KPI tracking
- Reception cleanliness upkeep
Timeline
Sales assistant
Ann Summers
2025.10 - Current
Salon receptionist
The Sun Lounge
2025.09 - Current
Sales assistant
JD Sports
2022.10 - 2025.09