Ella Wake

I provide comprehensive administrative support to company directors and office management, including managing job details via email and systems, processing orders, and preparing job packs and schedules. I play a key role in organising and scheduling work tasks for the upcoming week to ensure smooth operations. Set up company iPads with apps to optimise workflows and enhance task efficiency. The role requires me to demonstrate strong organisational skills, attention to detail, and the ability to adapt to a variety of responsibilities.

When required, I work on special projects as needed, providing valuable input based on experience and skills.

Supported the Events and Marketing Team in the planning, promotion, and delivery of Chamber events. Responsibilities included creating social media content, drafting marketing and communications materials, conducting market research, producing event and member e-newsletters, and assisting with event planning and coordination. Gained experience using CRM systems and email marketing platforms such as Mailchimp while working closely with senior colleagues to communicate key messages and engage members. Developed strong skills in marketing, communications, content creation, organisation, and stakeholder engagement within a professional business environment. Gained this experience through winning a business insights awards where I was voted to win this placement

I worked as a Manager at Poke Café in Formby, (now know as VIVE)where I was responsible for overseeing the day-to-day running of the café in a fast-paced customer-focused environment. My duties included opening and closing the business, cash handling and till management, staff supervision, shift coordination, stock control, and ensuring high standards of cleanliness and food safety were maintained at all times. I was highly skilled in preparing a range of speciality coffees and matcha beverages while delivering excellent customer service and building positive relationships with customers. This role strengthened my leadership, communication, organisation, and problem-solving abilities, enabling me to effectively manage both operational responsibilities and customer expectations.

As exam invigilator, i was responsible for ensuring that exams were conducted in a fair, secure, and orderly manner. My duties include setting up the exam room according to regulations, distributing and collecting exam materials, and supervising candidates throughout the exam.I Directed candidates to seating areas according to subject and level. As an Invigilator i monitor the room to prevent cheating, provide time updates, and address any queries or issues raised by candidates. They must maintain a calm and professional demeanour while ensuring compliance with exam rules and regulations. Additionally, I assisted candidates with special needs and reported any irregularities or misconduct to the appropriate authorities. The role requires attention to detail, vigilance, and a strong sense of responsibility. I usally do this job just in the exam season