Laura McMahon

As a remote Business Administrator for a small company I have learnt to be proactive in learning new skills as well as utilising existing in order to optimise the E-commerce functions and manage websites for short-term property rentals on Airbnb.

• Performed general clerical duties as required often multitasking between the two businesses on a daily basis which contributed to overall operational efficiency.
• Maintained detailed administration procedures to improve accuracy, numerous different channels were used in both businesses and I took responsibility for ensuring all information was maintained, correct and up to date.
• Facilitated smooth running of daily operations through diligent calendar management.
• Gathered information, created charts and produced reports for management.Wrote professional letters, emails and memoranda for business communication.
• Responded to telephone, email and social media enquiries from clients, vendors and members of public, with a positive customer service approach to increase satisfaction levels, handling sensitive information, maintaining confidentiality at all times.

As a Customer Service Administrator for a busy Telecommunications Company I provided comprehensive support to the Client (Openreach) and the Field Management team on a daily basis ensuring smooth running of operations and dealing with issues quickly and effectively.

• Managed high-volume customer queries simultaneously through effective multitasking and always met resolution targets.
• Resolved complex customer complaints with tact and diplomacy often employing external contractors to deliver high quality results within budget and timeframes.
• Liaised with HR department and Field Management to support and train Engineers whose workmanship falls below company standard.
• Supported service delivery team with administrative needs for data entry, photocopying, faxing and filing.
• Completed documentation and logs each day, generating detailed weekly reports for senior management.
• Covered front desk duties to ensure smooth operation of reception area welcoming visitors and ensuring all calls and emails were directed to the right department.
• Trained new employees on company policies and customer procedures, bolstering performance standards.

I started with Makro as a trainee Manager and worked my way up to Floor Manager working in numerous stores in the North West and covering every department from Front of house, Sales floor, Warehouse and Admin operations.

• Managed daily store operations to increase efficiency in a very fast paced environment.
• Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
• Performed various store operations including opening and closing procedures, product display management, budget control and large amounts of cash handling.
• Managed and recruited team of 25plus employees over a 24hr operation, providing ongoing training, customer service focus and guidance to maximise potential. Responsible for performance reviews to increase productivity and ensuring adequate staffing requirements for the needs of the business.
• Employed critical thinking and relationship building to provided the best customer service as often the first point of contact for customer queries and complex complaints whilst maintaining the professional company standards.