Ella Towler-Baldacci
Southampton,United Kingdom
Summary
A confident, enthusiastic and hardworking individual who thrives in fast-paced environments and demonstrates expertise in data handling, customer service, leadership and interpersonal skills. Proven track record of achieving sales goals and increasing customer loyalty, and maintains a positive attitude in both individual and collaborative settings.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
Bar Staff
Switch
Southampton, Hampshire
2024.07 - 2024.09
- I worked here over the summer on a zero-hour contract, helping out with bartending for event nights.
Retail Assistant
Primark
Southampton, Hampshire
2024.06 - 2024.08
- I worked here on a summer contract, helping around the store. My main responsibilities were folding clothing, working on the tills or working on returns.
Finance Shadowing
NHS North West London Integrated Care Board
London
2024.06 - 2024.07
- I shadowed the finance and project management teams again for a two week period, working on finance systems projects and observing how data and analysis support efficient healthcare delivery.
- I helped prepare PowerPoint slides for the ICB Board, creating and editing slides for board slide pack
- I assisted with spreadsheet presentation and project documentation for a senior project manager, developing attention to detail and data-handling accuracy
Customer Service Assistant
Tenpin
Southampton, Hampshire
2023.07 - 2023.09
- My main responsibility was as a bartender, where I prepared and served drinks to customers, including coffee and cocktails. I also worked on the reception till, creating bookings for customers and accepting payment.
Customer Service Assistant
Tenpin
Kingston Upon Thames, Greater London
2022.02 - 2022.03
- My main responsibility was as a bartender, where I prepared and served drinks to customers, including coffee and cocktails. I also worked on the reception till, creating bookings for customers and accepting payment.
- I often worked as a closer, cleaning the building, closing the bar and setting up for the next day.
- I did sales work, encouraging customers to purchase items at the till.
Retail Assistant
Stafforce
Kingston Upon Thames, Greater London
2021.12 - 2022.01
- I worked as a Christmas temp across various retail stores, primarily John Lewis, and assisted with any tasks that they needed extra help with, such as tagging items, organising the warehouse and folding clothing.
Catering Assistant
The Deli
Thames Ditton, Greater London
2021.09 - 2021.12
- I worked in the kitchen preparing food and drinks, serving customers on the till, answering phone calls and cleaning up the shop.
Finance Shadowing
NHS North West London Integrated Care Board
London
2020.04 - 2020.06
- I shadowed finance and project management teams during the COVID-19 period, observing how data and analysis support efficient healthcare delivery
- I helped prepare PowerPoint slides for the ICB Board, creating and editing slides for board slide pack
- I assisted with spreadsheet presentation and project documentation for a senior project manager, developing attention to detail and data-handling accuracy
- I attended meetings on system development, gaining insight into cross-departmental collaboration and evidence-led planning
Education
BA (Hons) - Acting and Performance
Solent University
Southampton 2022.09 - 2025.06
Part-Time Foundation Course - Acting
Mountview Academy
London 2021.09 - 2022.04
A-Levels - History, Psychology and Drama
Holy Cross and Richard Challoner Sixth Form
New Malden 2019.09 - 2021.08
GCSEs -
Holy Cross School
New Malden 2014.09 - 2019.08
Skills
- Proficient in Microsoft Office and Google Drive
- Data handling
- Organisational skills
- Collaboration
- Team Leadership
- Resilience
- Attention to detail
- Customer service
- Retail
- Till management
- Bartending
REFERENCES
References available upon request
Timeline
Bar Staff
Switch
2024.07 - 2024.09
Finance Shadowing
NHS North West London Integrated Care Board
2024.06 - 2024.07
Retail Assistant
Primark
2024.06 - 2024.08
Customer Service Assistant
Tenpin
2023.07 - 2023.09
BA (Hons) - Acting and Performance
Solent University
2022.09 - 2025.06
Customer Service Assistant
Tenpin
2022.02 - 2022.03
Retail Assistant
Stafforce
2021.12 - 2022.01
Part-Time Foundation Course - Acting
Mountview Academy
2021.09 - 2022.04
Catering Assistant
The Deli
2021.09 - 2021.12
Finance Shadowing
NHS North West London Integrated Care Board
2020.04 - 2020.06
A-Levels - History, Psychology and Drama
Holy Cross and Richard Challoner Sixth Form
2019.09 - 2021.08
GCSEs -
Holy Cross School
2014.09 - 2019.08