Ella Towler-Baldacci
Southampton,United Kingdom
Summary
A confident, enthusiastic and hardworking individual who thrives in fast-paced environments and demonstrates expertise in data handling, customer service, leadership and interpersonal skills. Proven track record of achieving sales goals and increasing customer loyalty, and maintains a positive attitude in both individual and collaborative settings.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
Bar Staff
Switch
Southampton, Hampshire
07.2024 - 09.2024
- I worked here over the summer on a zero-hour contract, helping out with bartending for event nights.
Retail Assistant
Primark
Southampton, Hampshire
06.2024 - 08.2024
- I worked here on a summer contract, helping around the store. My main responsibilities were folding clothing, working on the tills or working on returns.
Finance Shadowing
NHS North West London Integrated Care Board
London
06.2024 - 07.2024
- I shadowed the finance and project management teams again for a two week period, working on finance systems projects and observing how data and analysis support efficient healthcare delivery.
- I helped prepare PowerPoint slides for the ICB Board, creating and editing slides for board slide pack
- I assisted with spreadsheet presentation and project documentation for a senior project manager, developing attention to detail and data-handling accuracy
Customer Service Assistant
Tenpin
Southampton, Hampshire
07.2023 - 09.2023
- My main responsibility was as a bartender, where I prepared and served drinks to customers, including coffee and cocktails. I also worked on the reception till, creating bookings for customers and accepting payment.
Customer Service Assistant
Tenpin
Kingston Upon Thames, Greater London
02.2022 - 03.2022
- My main responsibility was as a bartender, where I prepared and served drinks to customers, including coffee and cocktails. I also worked on the reception till, creating bookings for customers and accepting payment.
- I often worked as a closer, cleaning the building, closing the bar and setting up for the next day.
- I did sales work, encouraging customers to purchase items at the till.
Retail Assistant
Stafforce
Kingston Upon Thames, Greater London
12.2021 - 01.2022
- I worked as a Christmas temp across various retail stores, primarily John Lewis, and assisted with any tasks that they needed extra help with, such as tagging items, organising the warehouse and folding clothing.
Catering Assistant
The Deli
Thames Ditton, Greater London
09.2021 - 12.2021
- I worked in the kitchen preparing food and drinks, serving customers on the till, answering phone calls and cleaning up the shop.
Finance Shadowing
NHS North West London Integrated Care Board
London
04.2020 - 06.2020
- I shadowed finance and project management teams during the COVID-19 period, observing how data and analysis support efficient healthcare delivery
- I helped prepare PowerPoint slides for the ICB Board, creating and editing slides for board slide pack
- I assisted with spreadsheet presentation and project documentation for a senior project manager, developing attention to detail and data-handling accuracy
- I attended meetings on system development, gaining insight into cross-departmental collaboration and evidence-led planning
Education
BA (Hons) - Acting and Performance
Solent University
Southampton 09.2022 - 06.2025
Part-Time Foundation Course - Acting
Mountview Academy
London 09.2021 - 04.2022
A-Levels - History, Psychology and Drama
Holy Cross and Richard Challoner Sixth Form
New Malden 09.2019 - 08.2021
GCSEs -
Holy Cross School
New Malden 09.2014 - 08.2019
Skills
- Proficient in Microsoft Office and Google Drive
- Data handling
- Organisational skills
- Collaboration
- Team Leadership
- Resilience
- Attention to detail
- Customer service
- Retail
- Till management
- Bartending
REFERENCES
References available upon request
Timeline
Bar Staff
Switch
07.2024 - 09.2024
Finance Shadowing
NHS North West London Integrated Care Board
06.2024 - 07.2024
Retail Assistant
Primark
06.2024 - 08.2024
Customer Service Assistant
Tenpin
07.2023 - 09.2023
BA (Hons) - Acting and Performance
Solent University
09.2022 - 06.2025
Customer Service Assistant
Tenpin
02.2022 - 03.2022
Retail Assistant
Stafforce
12.2021 - 01.2022
Part-Time Foundation Course - Acting
Mountview Academy
09.2021 - 04.2022
Catering Assistant
The Deli
09.2021 - 12.2021
Finance Shadowing
NHS North West London Integrated Care Board
04.2020 - 06.2020
A-Levels - History, Psychology and Drama
Holy Cross and Richard Challoner Sixth Form
09.2019 - 08.2021
GCSEs -
Holy Cross School
09.2014 - 08.2019