Mollie-Ann Hardy

I provided friendly and efficient service in a dynamic, fast-paced environment. I also worked across a variety of functions, from weddings to corporate meetings, ensuring smooth service, attention to detail, and a welcoming atmosphere. My role involved preparing and serving drinks, handling payments, and collaborating with team members to deliver exceptional customer experiences.

Post graduation, I returned to Sir John Falstaff to continue my previous role as a Barmaid. However, within my first week back, I was given increased responsibility for the establishment's newly offered food service and social media marketing.

Working in events at the London Golf Club enhanced and broadened various skills, with the need to be quick-minded, fluctuating between service behind the bar, serving three-course meals whilst fostering positive relations with the members.

While volunteering with a Political Party, I had the opportunity to interact with MPs at Parliament and at external events, I was also invited to be part of an exclusive audience with the Prime Minister. As a 'Young Member', I often found myself working with the party on issues surrounding youth engagement. I helped to develop and start a Youth branch of my local association, in which youth engagement, especially membership and attendance almost doubled.

My role, which began with general cleaning and glass collection and developed into being bar staff, greatly improved my confidence, hospitality and time management skills. I assisted in creating a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability. Moreover, I greeted customers by name, remembering drink selections and special requests to provide attentive, personalised service.

Participated in a week-long rotational program across four key departments, gaining insight into core insurance operations and support functions:

• Underwriting
• Claims
• Engineering
• PR and Marketing

This experience fostered understanding of insurance operations and the importance of collaboration across different business functions.