Summary
Overview
Work history
Education
Skills
Timeline
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Ella-Sophia Bingham

Carlisle,Cumbria

Summary

Dedicated professional with a strong foundation in customer care and support, complemented by exceptional organisational skills and efficient scheduling. Demonstrates patience, empathy, and attention to detail, ensuring client comfort and adherence to professional cleaning standards. Proficient in IT with excellent communication skills, adept at providing aftercare advice and maintaining calmness under pressure. Committed to continuous learning and effective team collaboration, with a focus on enhancing operational efficiency through time management and manual dexterity.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Business owner - Lash Technician

Self-employed
Carlisle, Cumbria
09.2021 - Current
  • Concise record keeping for patient records, including medical history, treatments, consent and outcomes, ensuring compliance with GDPR requirements
  • Implemented efficient inventory control systems for streamlined stock management, including maintaining stock levels, ensuring supplies are available and not expired, regularly checking and counting stock and organising supplies
  • Ensured compliance with regulatory standards for safe and ethical trading practices in line with professional guidelines to ensure strict infection control, properly store and handle materials and equipment and stay current with legislation and practise. I regularly sanitise tools and workspace in line with professional health guidelines, prioritising cleanliness at all times.
  • Worked effectively within a team of beauticians to provide a range of services to our collective clients
  • Demonstrate time-management and organisation skills through managing my own work diary and appointments for clients. I ensure daily planning by reviewing my appointment list, preparing the salon and prioritising tasks to ensure smooth client flow and effective time-keeping. I always endeavour to ensure timely completion of appointments whilst maintaining high-quality standards..
  • Increase client comfort by ensuring a clean and hygienic work area and reassuring clients who may feel anxious about their treatment. Developing trust with my clients is always of paramount importance. I actively listen to their fears and explain and demonstrate procedures for any clients experiencing anxiety. I use distraction techniques such as chatting and music, as well as providing a positive and calming environment.
  • I am competent in IT skills including an online booking system for me and my clients to book appointments through.
  • My dedication to learning is demonstrated through the regular courses completed and the partnerships I form with other business owners. This enables me to stay abreast of latest developments and to grow my business effectively.
  • Develop strategic business plans and marketing projects for long-term growth and to create new business opportunities to increase revenue. This included the utilisation of social media platforms for effective brand promotion and customer engagement.
  • Apply customer feedback to inform business strategy and foster continued loyalty. It is important to listen to my clients so that I am able to provide the best experience as possible for my clients.

Carer worker

Eden Manor Care Home
Carlisle, Cumbria
03.2022 - 05.2023
  • I worked this job along side my beauty business for extra income. Successfully managing two jobs, I had to maintain a strict routine to ensure I could give my best to both my jobs and balance it out properly.
  • Attended regular training sessions, continually updating knowledge on health conditions common amongst elderly population. This grew my knowledge and ensured I was learning on the job so I could grow within my role.
  • Provided assistance with daily living activities such as toileting, feeding, dressing leading to increased independence among clients.
  • Assisted in mobility of elderly patients to reduce risk of falls or injuries.
  • Responded quickly to emergency situations, ensuring patient safety at all times, maintaining a calm response to any situation ensuing a smooth, rapid workflow and enhancing patient care and trust.
  • Liaised effectively with family members, providing updates on their loved one's health status.
  • Participated actively in team meetings to discuss care plans and progress reports for each client. Making sure I was listening to every one and explaining relevant information at the correct times.
  • Provided emotional support to clients during difficult times with empathy and understanding. Creating a calm environment and a gentle tone and actively listening to the individual.
  • Handled confidential information about patients responsibly in accordance with data protection laws.
  • Delivered high standards of care consistently despite challenging circumstances or demanding schedules.

Business administrator

Educla LTD
Carlisle, Cumbria
09.2021 - 02.2022
  • Organised meetings, resulting in better team coordination.
  • Updated company database regularly, ensuring accessibility of accurate information to ensure everything was up to date and we would not fall behind.
  • Experience working with vulnerable children, including autism, ADHD, SENH, I used variety of calming strategies to help the children self regulate and put safe guarding issues in place to make sure every child was protected.
  • Managed emails and kept up with communication and appointments.

Education

GCSEs - GCSE

Trinity School
Carlisle, Cumbria
09.2016 - 06.2021

Skills

  • Efficient scheduling
  • Organizational skills
  • Customer care and support
  • Patience and empathy
  • Professional cleaning standards
  • IT proficiency
  • Time management
  • Communication skills
  • Aftercare advice
  • Client comfort assurance
  • Attention to detail
  • Team collaboration
  • Willingness to learn
  • Calmness under pressure
  • Manual dexterity

Timeline

Carer worker

Eden Manor Care Home
03.2022 - 05.2023

Business owner - Lash Technician

Self-employed
09.2021 - Current

Business administrator

Educla LTD
09.2021 - 02.2022

GCSEs - GCSE

Trinity School
09.2016 - 06.2021

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Ella-Sophia Bingham