Ella McCarry
Glasgow/Alexandria,West Dunbartonshire
Summary
Results-driven professional with expertise in customer service, business administration, and training and development. Demonstrates leadership excellence, innovative thinking, and a strong drive to achieve targets. Skilled in time management and adept at utilising customer service software to enhance operational efficiency. Committed to delivering exceptional results while fostering team growth and achieving organisational objectives.
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
4
4
years of professional experience
Work History
Team leader supervisor
Lodge on Loch Lomond
Luss, Argyll and Bute
04.2023 - Current
- Implemented new strategies for improved performance.
- Fostered a positive work culture by promoting open dialogue and transparency.
- Expedited problem-solving to deliver swift solutions during crisis situations.
- Improved customer satisfaction with proactive handling of complaints and queries.
- Ensured timely completion of projects through diligent supervision and guidance.
- Supervised staff's daily activities to ensure adherence to quality standards.
- Upheld high standards of service delivery by providing constructive feedback to team members regularly.
- Delegated tasks effectively, maximising productivity across the team.
Cleaner
Cameron House Lodges
Balloch, West Dunbartonshire
08.2021 - 04.2023
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
Education
SQA National 5 - Business
Vale of Leven Academy
West Dunbartonshire SQA Scottish Highers - Business
Vale of Leven Academy
West Dunbartonshire SQA Scottish highers - Administration
Vale Of Leven Academy
West Dunbartonshire SQA Scottish Highers - Physical Education
Vale of Leven Academy
SQA Scottish Highers - Art and Design
Vale of Leven Academy
West Dunbartonshire SQA Scottish Highers - English
Vale of Leven Academy
West Dunbartonshire SQA Scottish Highers - Dance
Vale of Leven Academy
West Dunbartonshire HNC Childhood Practice - Child Care
City of Glasgow College
Glasgow 08/2023 - 08/2024
Skills
- Customer service software familiarity
- Leadership excellence
- Time management expertise
- Results-Driven mentality
- Drive to achieve targets
- Innovative thinking
- Customer Service
- Business administration
- Training and Development
Affiliations
- Cooking
- Dancing
- Gym and Fitness
Accomplishments
I have been recently promoted in my current job.
References
References available upon request.
Timeline
Team leader supervisor
Lodge on Loch Lomond
04.2023 - Current
Cleaner
Cameron House Lodges
08.2021 - 04.2023
SQA National 5 - Business
Vale of Leven Academy
SQA Scottish Highers - Business
Vale of Leven Academy
SQA Scottish highers - Administration
Vale Of Leven Academy
SQA Scottish Highers - Physical Education
Vale of Leven Academy
SQA Scottish Highers - Art and Design
Vale of Leven Academy
SQA Scottish Highers - English
Vale of Leven Academy
SQA Scottish Highers - Dance
Vale of Leven Academy
HNC Childhood Practice - Child Care
City of Glasgow College
08/2023 - 08/2024
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