Sana Drieka
Grimsby,North East Lincolnshire
Summary
Dynamic professional with a strong focus on continuous improvement and people development. Demonstrates leadership excellence and innovative thinking in operations management, with proven expertise in risk assessment, issue resolution, and process improvement. Skilled in customer service, inventory control, and project planning, driving successful outcomes through effective time management and motivational communication. Committed to achieving targets while supporting staff development through training and appraisals.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
Work history
Technical assistant
Sofina Foods
Grimsby, North East Lincolnshire
02.2025 - 08.2025
- Developed troubleshooting guidelines for common technical issues, reduced downtime.
- Collaborated on projects to achieve successful completion.
- Prepared detailed reports for project review meetings.
- Conducted research for improving design methods and protocols.
- Provided training sessions to junior staff members, improved team knowledge base.
- Compiled data from various sources for comprehensive analysis.
Packout Supervisor
Country Style Foods
Grimsby, North East Lincolnshire
04.2024 - 01.2025
- Facilitated monthly training sessions for enhanced staff performance.
- Improved team efficiency by implementing new scheduling practices.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Implemented company policies effectively, maintained high standards of service delivery.
- Assisted in the recruitment process for hiring quality staff members.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Managed daily operations to increase productivity.
Taxi driver
North East Lincolnshire council
Grimsby, North East Lincolnshire
01.2021 - 03.2024
- Improved customer satisfaction with friendly, professional demeanour and prompt service.
- Enhanced passenger comfort by maintaining clean and orderly vehicle interiors.
- Kept vehicle in top condition through regular maintenance checks, prolonging its lifespan.
- Facilitated easy payment options including cashless transactions for customer convenience.
- Assisted with luggage handling, enhancing the customer experience.
- Maintained safety by adhering to road regulations and traffic laws.
Team leader supervisor
Seachill LTD
Grimsby, North East Lincolnshire
09.2018 - 11.2020
- Ensured timely completion of projects through diligent supervision and guidance.
- Managed shift schedules for efficient workflow.
- Fostered a positive work culture by promoting open dialogue and transparency.
- Identified areas of improvement, implementing changes accordingly.
- Streamlined processes for increased efficiency in operations management.
- Upheld high standards of service delivery by providing constructive feedback to team members regularly.
Team leader
Five Star Fish LTD
Grimsby, North East Lincolnshire
01.2015 - 09.2018
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Encouraged open communication, fostering a positive work culture.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Increased team cohesion by implementing regular feedback sessions.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Fostered a high-performing environment to drive productivity and quality.
Hotel Reception Manager
Novotel Hotel
Liverpool, Marseyside
09.2011 - 10.2014
- Assisted in event planning activities, delivering successful events on premises.
- Provided excellent customer service for repeat business from guests.
- Kept inventory of office supplies, reducing instances of shortages or excesses.
- Co-ordinated check-ins and check-outs to ensure smooth operations.
- Managed team of receptionists, enhancing overall service quality.
- Trained new reception staff members, ensuring high standards of customer service.
- Proactively addressed potential issues before they escalated, ensuring guest satisfaction.
Laboratory assistant
Exova
Grimsby, North East Lincolnshire
11.2009 - 07.2011
- Delivered precise measurements using various lab tools to ensure reliable test data.
- Supported compliance with health and safety regulations through regular training sessions conducted.
- Assisted with data input to facilitate faster test results.
- Provided support for senior scientists, contributing towards successful experiments.
- Conducted routine checks on lab instruments to ensure proper functioning.
Education
GCSEs -
Sabiles Secondary School
Sabile,Latvia 09.1997 - 05.2009
Skills
- Continuous improvement mindset
- Customer Service
- People development focus
- Time management expertise
- Customer service software familiarity
- Innovative thinking
- Inventory control experience
- Risk assessment and mitigation
- Drive to achieve targets
- Leadership excellence
- Employee management
- Issue resolution
- Training and Development
- Process Improvement
- Operations management
- Operation Monitoring
- Workload prioritisation
- Budgeting and forecasting
- Project planning
- Data collection and analysis
- Integrative negotiation
- Motivational communication
- Staff assessments
- Staff appraisals
- Supporting people with complex needs
Languages
English
Fluent
Latvian
Native
Russian
Fluent
Polish
Elementary
Timeline
Technical assistant
Sofina Foods
02.2025 - 08.2025
Packout Supervisor
Country Style Foods
04.2024 - 01.2025
Taxi driver
North East Lincolnshire council
01.2021 - 03.2024
Team leader supervisor
Seachill LTD
09.2018 - 11.2020
Team leader
Five Star Fish LTD
01.2015 - 09.2018
Hotel Reception Manager
Novotel Hotel
09.2011 - 10.2014
Laboratory assistant
Exova
11.2009 - 07.2011
GCSEs -
Sabiles Secondary School
09.1997 - 05.2009