Ella-Mai Horswill
London
Summary
Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Hairdressing assistant
Aimee Blu Salon
London
2021.01 - 2024.03
- Shampooed, conditioned and toned clients hair to professional standards.
- Recommended hair styles to compliment clients' facial features and complexion.
- Stocked hair products and equipment with excellent merchandising techniques.
- Cleaned and sterilised tools and equipment used in hairstyling services.
- Created positive, warm salon environment when greeting clients and supplying refreshments.
Floor staff member
Meatliqour
London, London
2023.06 - 2023.12
- Requested and checked customer IDs at checkout for age-restricted products.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Prepared tables for guests and reset tables between customers.
- Polished glasses and cutlery to pristine standards.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Verified completed orders and served guests at tables.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Sales assistant
Ayres Bakery
London
2022.01 - 2023.12
- Tagged products quickly and accurately with price tags and stickers.
- Managed customer lines for minimum wait times and high satisfaction.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Kept hygienic, tidy kitchen and supported with deep cleaning tasks.
- Processed high volume of food orders daily, maintaining accuracy and consistency.
Education
GCSEs -
Deptford green
London 2018.09 - 2022.06
NVQ Level 2 - Art Design
Southwark College
London 2023.09 -
Skills
- Self-motivated
- Cleaning and sanitation
- Table setting
- Supply stocking
- Table check-ins
- Menus and specials
- Takeaway order preparation
- Purchase assistance
Affiliations
- Music
- Art
- exploring new places
- Traveling with friends
Timeline
NVQ Level 2 - Art Design
Southwark College
2023.09 -
Floor staff member
Meatliqour
2023.06 - 2023.12
Sales assistant
Ayres Bakery
2022.01 - 2023.12
Hairdressing assistant
Aimee Blu Salon
2021.01 - 2024.03
GCSEs -
Deptford green
2018.09 - 2022.06