Ella Durbajlo
Southampton
Summary
Motivated and reliable professional with extensive experience in customer service and retail. Recognized for strong work ethic and adaptability, consistently achieving high performance. Seeking advancement into a senior role to enhance team development and leadership skills. Committed to exceeding expectations in all responsibilities.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Superdry
Southampton
01.2024 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Trained new staff on operational procedures and customer service standards, fostering team development.
- Collaborated with management to implement promotional activities.
Sales Assistant
Schuh
Basingstoke
01.2024 - 01.2025
- Analyzed sales trends to recommend product placement and merchandising strategies for optimal visibility.
- Developed strong relationships with customers through personalized service and follow-up communication.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Waitress
Zizzi
Basingstoke
01.2023 - 01.2024
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Coordinated and managed multiple tables efficiently in high-pressure environments.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
Barista
Starbucks
Basingstoke
01.2022 - 01.2023
- Prepared high-quality beverages consistently, adhering to established recipes and standards.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Trained new baristas on beverage preparation techniques and company policies.
Florist’s Assistant
Nicci G’s
Basingstoke
01.2021 - 01.2023
- Assisted in floral arrangement design, ensuring quality and aesthetic appeal.
- Managed inventory of flowers and supplies, optimizing stock levels for daily operations.
- Collaborated with team members to fulfill customer orders efficiently and accurately.
- Developed creative displays to enhance store presentation and attract customer interest.
- Coordinated delivery schedules, ensuring timely arrival of arrangements to clients and events.
Education
A-Level - Film Production
Andover College
Andoverundefined
The Henry Beaufort School
Winchester01.2023
Skills
- Cash management
- Inventory control
- Sales proficiency
- Payment processing
- Checkout procedures
- Visual display design
- Merchandising strategy
- Dressing room upkeep
- Task organization
- Teamwork
- Order processing
- Brand advocacy
- Sales goal attainment
- Returns and exchanges management
- Customer service excellence
- Problem-solving and resolution
- Inventory control and Tracking
- Hospitality services
- Collaboration skills
- Versatile and agile
- Trustworthy
References
References are available on request.
Interests
In my spare time I like to read and enjoy running to keep fit. I also like journaling to continue my interest in art and English. I have a passion for reading and film and I study at Solent University doing film production.
Languages
German
Elementary (A2)
Timeline
Sales Assistant
Superdry
01.2024 - Current
Sales Assistant
Schuh
01.2024 - 01.2025
Waitress
Zizzi
01.2023 - 01.2024
Barista
Starbucks
01.2022 - 01.2023
Florist’s Assistant
Nicci G’s
01.2021 - 01.2023
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The Henry Beaufort School
A-Level - Film Production
Andover College