Sophie Churchill
Hemel Hempstead,Hertfordshire
Summary
Dedicated and ambitious apprentice with experience in salon operations and customer service. Demonstrates exceptional communication skills, social media engagement, and multitasking efficiency to optimize client satisfaction and enhance brand visibility. Proficient in cash handling, booking management, and inventory processes, ensuring seamless transactions and operational excellence. Adept at cultivating positive client relationships through attentive service, patience, and empathy. Eager to leverage creativity and a proactive attitude to contribute to professional growth within the beauty industry.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Potten End Barbers
Berkhamsted, Hertfordshire
11.2025 - Current
- Managed incoming phone calls, ensuring efficient communication and resolution of inquiries.
- Managed bookings to ensure seamless customer experiences.
- Prepared refreshments for clients and staff to enhance overall experience.
- Cleansed hair using professional-grade products to enhance cleanliness and manageability.
- Oversaw social media management for salon, enhancing brand visibility and engagement.
- Performed cleaning duties for floor and beauty area.
Assisted in maintaining cleanliness of communal spaces.
Supported hygiene standards within the premises. - Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Optimised inventory management processes to enhance operational efficiency.
- Processed cash and card payments efficiently to ensure smooth transactions.
- Operated register to process payments via cheque, cash and cards.
Work Experience
Toni and Guy Hemel Hempstead
Hemel Hempstead, Hertfordshire
07.2024 - 07.2024
- Completed two days of immersive work experience at Toni and Guy, gaining insight into salon operations and customer service.
- Executed refreshment preparation for clients and staff to enhance overall experience.
- Ensured availability of essential equipment for stylists to facilitate effective styling services.
- Welcomed clients upon arrival at the salon to create a positive first impression.
- Executed blow dry techniques under professional supervision.
- Administered hair washing services to a member of staff's comfort and satisfaction.
- Observed precise colour appointments as per client specifications.
Work Experience
Toni and Guy Hemel Hempstead
Hemel Hempstead, Hertfordshire
07.2023 - 07.2023
- Observed daily operations of a salon while actively contributing through various minor tasks.
- Craft refreshments for clients to enhance their experience and satisfaction.
- Greet clients warmly upon arrival to create a welcoming atmosphere.
- Ensured availability of essential equipment for stylists to facilitate efficient services.
- Administered professional hair wash services to ensure a member of staff's comfort and satisfaction.
Education
Diploma of Higher Education - Art & Design
West Herts College
Watford 2025 - 2026
GCSEs -
Longdean School
Hemel Hempstead 2020 - 2025
Skills
- Punctual
- Reliable
- Conscientious
- Ambitious
- Creative
- Eager to learn
- Communication skills
- Social media engagement
- Cash handling
- Booking management
- Positive client interactions
- Refreshment preparation
- Salon operations
- Positive attitude
- Attention to detail
- Customer Service
- Patience and empathy
- Outstanding customer service
- Confident communicator
- Multitasking efficiency
- Effective listening
- Till and cash handling
- Cash management
- Cash handling accuracy
- Computer literate
- Store opening and closing duties
- Stock replenishment
- Payment Processing
- Outgoing and enthusiastic
- Accurate money handling
Hobbies and interests
- Spending time with my family
- Socializing with my friends
- Exploring different places
- Watching films
Timeline
Sales Assistant
Potten End Barbers
11.2025 - Current
Work Experience
Toni and Guy Hemel Hempstead
07.2024 - 07.2024
Work Experience
Toni and Guy Hemel Hempstead
07.2023 - 07.2023
Diploma of Higher Education - Art & Design
West Herts College
2025 - 2026
GCSEs -
Longdean School
2020 - 2025