Ella Cato
Selsey,West Sussex
Summary
Offering strong interpersonal and communication skills, combined with positive attitude and willingness to learn. Knowledgeable about customer service principles and maintaining welcoming environment. Ready to use and develop problem-solving, teamwork, and multitasking skills.
Overview
2
2
years of professional experience
Work history
Front of house team member
Seal Bay
selsey, West Sussex
2023.03 - 2024.11
- Maintained high standards of customer service and product knowledge during peak times.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Maintained a clean and organized environment to prepare drinks for over 300 customers a day.
Education
A-Levels - English Literature and language
Chichester High School Sixth Form
West Sussex 2022.09 - 2024.06
GCSEs -
Chichester High School
West Sussex 2020.09 - 2022.07
Bachelor of Science -
University of Portsmouth
Portsmouth 2024.09 -
Skills
- Worked in teams of up to 20 people a day
- Upselling
- Outstanding customer service
- Excellent time management
- Complaint handling
Timeline
Bachelor of Science -
University of Portsmouth
2024.09 -
Front of house team member
Seal Bay
2023.03 - 2024.11
A-Levels - English Literature and language
Chichester High School Sixth Form
2022.09 - 2024.06
GCSEs -
Chichester High School
2020.09 - 2022.07