Elizabeth (Lily) Pobjoy
Reading,Berkshire
Summary
Recognised for contributing to an award-winning team and maintaining consistently high standards of professionalism. I bring strong resilience in high-pressure situations, knowledge of various IT software, and a genuine enthusiasm for the outdoors, making me a strong candidate for an environmental assistant role.
Overview
8
8
years of professional experience
Work history
Learning Support Assistant
Beech Lodge School
Maidenhead
2025.04 - Current
- Coordinated teaching and behaviour management approaches to facilitate the development of children aged 8-18 with complex needs - 70% of which were adopted and almost all have had adverse childhood experiences (Trauma). Many have multiple diagnoses, including; ASD, ADHD, Dyslexia, Foetal Alcohol Syndrome and PTSD. I was part of a team that achieved an 'Outstanding' inspection report in all areas and was awarded 'SEND School of the Year' by the Independent Schools Association (ISA).
- Successfully facilitated an 8 year old school refuser with very complex needs, including ASD, sensory challenges, cognitive difficulties, trauma, social isolation, and a history of adoption, to return to school. My small team, with myself as his key worker, enabled him to access learning and find enjoyment in his school work as part of a class with 3 other students. This child now has 100% school attendance, can read and write, and has even made a friend.
- Used individualised teaching techniques and gained a deep understanding, through observations, of each child's specific emotional, social and cognitive needs.
- Developed healthy and helpful, professional and therapeutic relationships with students.
- Designed, planned and implemented bespoke behaviour management techniques and learning experiences for each child, based on individual needs.
- Observed children's responses to interventions and reported key findings.
- Engaged in meetings to discuss findings to ensure a consistent and collaborative approach.
- Conducted risk assessments and ensured a safe and appropriate learning environment.
- Prioritised the safeguarding and welfare of young people and staff alike.
- Led Music Therapy and Play Therapy interventions.
- Planned lessons and gathered resources with the relevant target and curriculum in mind.
- Networked with other specialists to deepen knowledge and better practice.
- Organised children's timetables.
- Parent consultations.
- Operated calmly and consistently in crisis.
- Successfully diffused confrontation between students, at times using appropriate moving and handling techniques.
- Developed resilience to work under pressure.
- Planned and led outdoor learning sessions including; fire safety, outdoor cooking and informative nature talks.
Receptionist
Hilton
Wokingham
2020.09 - 2025.04
- Used digital playtforms such as Microsoft 365 (Excel, power point, word and outlook) and Google work Space (Google drive, google calander and goodle docs) for calander managemnt, revenue tracking and document creation and maintinence.
- Triaged high volumes of enquiries, complaints, and administrative requests.
- Exellent ohone etticat and at building rapport with customers.
- First Aid and CPR trained
- On one occasion a customer was very dissatified with their online experience as they had used a third party website to booked a spa day but we were aunfortunately at full capacity so couldnt accomodate their booking. I called the another customer that had booked a spa day for the same day and, with my superiors permission, managed to rearrange their booking so that we could accomodate both customers. I also was able to provide an incentive to the rearranged customer in the form of a 10% discount. As a result of my proactivity all customers were pleased with their respective outcomes and both left positive reviews on trust pilot stating 'Lily is a good asset to the team' and 'Lily is approchable and helpful' after consistently getting mentions, i recieced employee of the month off of the back of this.
Customer Service Assistant
The Hexagon
Reading
2018.07 - 2020.08
- Managing rescource, forewrod planning and events management as part of a team
- Following polocies and creating agendas then ensuring their seen through
Customer Service Assistant
JD Sports
Reading
2018.04 - 2018.06
- Resolved complaints and managed customer expectations.
- Processed transactions, managed stock carried out risk assesments in a high-pressure, busy environment.
- Engaged in Interpersonal professional rappor with customer, offering non-judgemental advice on purchases.
Education
The Open University
Milton Keynes /2020 - /2023
A Level -
Farnborough Sixth Form
/2018 - /2020
GCSE -
Yateley School
/2013 - /2018
Timeline
Learning Support Assistant
Beech Lodge School
2025.04 - Current
Receptionist
Hilton
2020.09 - 2025.04
Customer Service Assistant
The Hexagon
2018.07 - 2020.08
Customer Service Assistant
JD Sports
2018.04 - 2018.06
The Open University
/2020 - /2023
A Level -
Farnborough Sixth Form
/2018 - /2020
GCSE -
Yateley School
/2013 - /2018