Louise Flemwell
Stanford-Le-Hope,Essex
Summary
Motivated individual who is friendly, conscientious and reliable. Demonstrates strong interpersonal skills and is committed to helping others but also able to work on own initiative.
Seeking to return to administration field.
Overview
26
26
years of professional experience
Work History
Learning Support Assistant
Stanford-Le-Hope Primary School
Stanford-Le-Hope, Essex
09.2019 - Current
- Supporting children with different needs and abilities.
- Communicating regularly with parents, third parties, and outside agencies via phone, email, and school messaging service.
- Keeping files and records accurate, and up to date.
- Running my own interventions and mentoring sessions.
- General administrative duties.
- Managed challenging behaviour effectively, implementing strategies to promote positive behaviour.
- Provided emotional support and guidance to students, fostering a sense of confidence and well-being.
Learning Support Assistant
Bardfield Academy
Vange, Essex
09.2018 - 08.2019
- Provided emotional support and guidance to students, fostering a sense of confidence and well-being.
- Helped students exceed expectations by providing ongoing support and assistance throughout lessons.
- Administered first aid and care for pupils when necessary, following school policies and procedures.
- Assisted in the development of social skills through group work and peer interaction activities.
- Offered extra help and assistance to SEND students with individual classwork and group activities.
- Handled photocopying documents, updating files and faxing communications for staff.
- Responded to incoming requests for information or forwarded to appropriate individual.
HLTA/Cover Supervisor
Gable Hall Secondary School
Stanford-Le-Hope, Essex
04.2014 - 08.2018
- Maintained accurate records of attendance, behaviour incidents, and academic progress for reporting purposes.
- Successfully managed class behaviour by setting clear learning goals and schedules.
- Promptly dealt with student problems or emergencies according to school policies and procedures.
- Worked with parents and staff to improve student behavioural and learning issues with proactive approaches.
- Administered first aid and care for pupils when necessary, following school policies and procedures.
- Accompanied and supervised pupils on visits, trips and other out-of-school activities.
- Handled photocopying documents, updating files and faxing communications for staff.
- Managed confidential information with discretion, upholding data protection standards.
Cafe Supervisor
Ramos
corringham, Essex
10.2012 - 03.2014
- Supervised daily cafe operations, coordinating staff schedules and delegating tasks for optimal efficiency.
- Handled customer complaints with diplomacy, resolving issues to ensure satisfaction.
- Managed cafe openings, including setting tables, restocking inventory and filling cash drawers.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Managed inventory levels, placing orders for supplies and negotiating with vendors to maintain stock.
Bar Supervisor
The Hammers Public House
East Ham, London
02.2005 - 03.2009
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
Administrative Assistant
The Co-Operative Bank
, London
11.1999 - 12.2004
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Handled photocopying documents, updating files and faxing communications for staff.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Managed diary for senior staff, scheduling meetings and appointments to maximise efficiency.
- Built and maintained courteous and effective working relationships.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Education
NVQ Level 4 - Higher Level Teaching Assistant
Stonebridge College
Online2017
NVQ Level 3 - Supporting Teaching and Learning
Onefile College
Online2016
NVQ Level 2 - Supporting Teaching and Learning
South Essex College
Basildon2015
NVQ Level 3 - Travel and Tourism
Barking College
Essex1999
Skills
- Individualized support
- Record keeping
- First aid administration
- Administrative efficiency
- Multitasking and prioritisation
- Customer Service
Hobbies and interests
- I enjoy reading novels and socialising with friends and family.
Timeline
Learning Support Assistant
Stanford-Le-Hope Primary School
09.2019 - Current
Learning Support Assistant
Bardfield Academy
09.2018 - 08.2019
HLTA/Cover Supervisor
Gable Hall Secondary School
04.2014 - 08.2018
Cafe Supervisor
Ramos
10.2012 - 03.2014
Bar Supervisor
The Hammers Public House
02.2005 - 03.2009
Administrative Assistant
The Co-Operative Bank
11.1999 - 12.2004
NVQ Level 4 - Higher Level Teaching Assistant
Stonebridge College
NVQ Level 3 - Supporting Teaching and Learning
Onefile College
NVQ Level 2 - Supporting Teaching and Learning
South Essex College
NVQ Level 3 - Travel and Tourism
Barking College