Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Timeline
Generic

Elizabeth Street-Carey

Manchester

Summary

Accomplished professional with expertise in process improvement, crisis management, and emotional awareness. Demonstrates transformational and motivational leadership, fostering a positive work environment. Adept at critical-thinking and driving organisational success through innovative solutions. Committed to continuous professional development and achieving excellence in all endeavours.

Overview

12
12
years of professional experience
11
11
years of post-secondary education

Work history

Multi Site Hotel Manager

Whitbread PLC
Manchester
01.2021 - 12.2024
  • Led and managed a team to maintain smooth daily operations within their Hotels
  • Fostered a culture of continuous learning, through team appraisals and evaluations, improving workforce competency levels.
  • Investigated issues affecting operations, prepared reports and advised on problem solving.
  • Directed safety protocols implementation, maintained compliance regulations creating safer workplace conditions.
  • Improved operational efficiency, streamlining processes implementing new technologies for seamless operations.
  • Orchestrated procurement process, negotiating terms for cost-effective solutions.

Assistant Manager

True Student- Bricks
Manchester
01.2020 - 02.2021
  • Built positive, productive client relationships by providing emotional support and adhering to safeguarding principles
  • Partnered with external support networks such as Schools Colleges and Government funded schemes to enhance students awareness and to benefit the business
  • Tracked legal regulation changes to meet building compliance standards.
  • Organised training sessions for staff; enhanced their skills and knowledge.
  • Managed budget effectively; kept expenditure within set limits whilst maintaining quality standards.
  • Implemented cost-efficient solutions to reduce budget overruns in building maintenance activities.

Hotel Manager

Roomzzz - Aparthotels
Manchester
11.2015 - 01.2020
  • Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
  • Kept back of house accounts and records updated, enabling clear performance monitoring. (KPIs)
  • Handling of Customer complaints and investigated negative reviews and took corrective action enhancing future guest experiences.
  • Coached front of house teams in delivering smooth, professional reception services.
  • Monitored and enforced compliance with company policies and procedures.
  • Maintained close relationships with department managers, promoting smoother operations throughout the company.

Team Leader to Operations Manager

Whitbread PLC
Manchester
08.2012 - 11.2015
  • Promoted professionalism among staff to develop productive relationships.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Provided in-depth feedback and constructive criticism to team members.
  • Utilised eLearning tools, attended workshops to maximise knowledge to forward my career and create a larger understanding the the business.

Education

BA (Hons) - Sport Management

University of Central Lancashire
Preston, Lancashire
09.2006 - 07.2010

As and A2 Levels - Business Studies, Sport, Physical Education, Sociology

Sir John Deane's College
01.2004 - 01.2006

10 A-C GCSEs - English, Mathematics

Weaverham High School
01.2001 - 01.2006

Skills


  • Process Improvement
  • Crisis management
  • Emotional Awareness
  • Transformational and Motivational leadership
  • Critical-thinking

Custom

  • Train the trainer- fire chair evacuation, 2019
  • Trained PAT Tester, 2020
  • First Aider, Every 2 years

Affiliations

  • Reading
  • Cooking
  • Keeping fit
  • DIY

Timeline

Multi Site Hotel Manager

Whitbread PLC
01.2021 - 12.2024

Assistant Manager

True Student- Bricks
01.2020 - 02.2021

Hotel Manager

Roomzzz - Aparthotels
11.2015 - 01.2020

Team Leader to Operations Manager

Whitbread PLC
08.2012 - 11.2015

BA (Hons) - Sport Management

University of Central Lancashire
09.2006 - 07.2010

As and A2 Levels - Business Studies, Sport, Physical Education, Sociology

Sir John Deane's College
01.2004 - 01.2006

10 A-C GCSEs - English, Mathematics

Weaverham High School
01.2001 - 01.2006

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Elizabeth Street-Carey