Natalia Gutkowska

Over the years I held various position within the Company.

• Oversaw the day-to-day operations of a two, 300-room hotels with a team of 90 employees.
• Hired and trained all new employees, whilst also demonstrating the best methods for servicing clients and guests.
• Met health and safety guidelines to maintain compliant working environments.
• Handled guest complaints to protect brand reputation.
• Implemented resort's end-of-month audits to senior management as required.
• Developed long-lasting relationships with outside vendors, including florists and restaurants, so that guests could secure valuable deals on services and meals.
• Managed performance appraisal systems and policies.
• Oversaw exit interviews and off-boarding process for resigned and terminated employees.
• Addressed employee conflicts, following corporate procedures for timely resolution.
• Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
• Led high-performing teams and developed organisational leadership capacity.
• Planned and monitored internal and external audits of company HSE systems, implementing necessary improvements.
• Oversaw emergency procedures for staff organisation, fire drills and alarm response.
• Developed and reviewed risk assessments for construction sites with contractors.
• Managed employee records on database to maintain accuracy and updated information.
• Completed accurate payroll calculations using manual or computerized systems.

• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

• Adapted teaching styles and resources to suit student age and ability.
• Offered personalised constructive feedback to improve student development.
• Tailored lesson delivery using proven techniques for students with additional learning needs.
• Established positive, productive classroom environments for maximised student engagement.