Elizabeth Mogg

Product Owner-aligned BA supporting discovery, backlog quality and delivery readiness across Canary Care initiatives, focused on customer value, operational effectiveness and cross-functional alignment.

• Align Product, Operations, Technical and stakeholder teams around shared customer and business outcomes.
• Lead workshops to validate needs, challenge assumptions and shape product direction.
• Translate product goals into prioritised epics, user stories, acceptance criteria, backlog items.
• Improve backlog quality using structured requirements, DoR, DoD and Specification by Example.
• Championed needs of customers and vulnerable users while balancing business, operational, and technical priorities to ensure comprehensive product alignment.
• Supported key initiatives such as Dual UI Migration, User Impersonation, RBAC, Installer Workflow, and Resident Lifecycle to enhance overall project success.
• Applied continuous improvement and AI-assisted analysis to optimise delivery outcomes and align with project goals.

Assisted in defining product vision, creating roadmap, and managing prioritised backlog to align with strategic objectives.

• Collaborated with internal and external stakeholders to gather insights on customer, commercial, and operational needs, informing product development.
• Facilitated shaping of Payments and Vend product priorities, enhancing backlog quality and driving iterative delivery of customer and business value alongside the Senior Product Owner.
• Supported Scrum ceremonies, sprint planning, risk management and delivery tracking using Jira and Confluence.

Operations Business Analyst focused on improving operational performance through process redesign, system change, user story development and stakeholder-led delivery of measurable business improvements.

• Design & delivery of a Business Process Framework using Six Sigma methodology
• Operational E2E Sales Pipeline workflow design to align business objectives & drive collaboration across Sales, finance, engineering and legal
• Developed user stories for operational CRM system changes to enhance user experience and functionality
• Created operational documentation to establish a single source of truth through design and implementation of intranet pages and business flows
• Collaborated with external partners to streamline Business Insurance processes, minimising risk exposure

Infrastructure Project lead supporting Business Operations in the wider global Technology Transformation programme, migrating products from legacy software systems to SaaS in Azure

• Facilitated migration of business operations across multiple UK sites, integrating in-house insurance software systems and third-party platforms to optimise resource utilisation
• Managed change for internal process improvements, enhancing operational performance for EMAC, car dealership & service management
• Led efforts to decommission redundant sites, enhancing operational efficiency
• Oversaw procurement, supply chain management & purchase ordering to meet technical requirements
• Design & implementation of data deletion management & end-of-life process management

Software Product Owner working within an Agile Technology Development environment, developing, and improving solutions for the property and motor insurance claims industry.

• Using a range of requirements gathering techniques to understand customer needs & creating User Stories for software development.
• Collaborated with key stakeholders to implement and support UAT for product changes, ensuring alignment with user needs and project goals.
• Conducted root cause and gap analysis to identify dependencies and technical requirements for 'As Is' and 'To Be' solutions, facilitating informed decision-making.
• UX & UI design for product end users, including technical workflow for best- fit solution design and implementation e.g. online App delivery for flood repair damage in property insurance claims

Managed workflows for engineering team to streamline project execution.

• Prepared project quotes and designs for construction projects
• Supported Senior Executive team in bespoke swimming pool design, construction, and service projects.
• Developed promotional and marketing documentation, and redesigned website to enhance online presence.

Administered ‘The Pinder Trust' Charity, ensuring compliance with Charitable Commission Charter and supporting strategic objectives

• Developed and implemented business strategies to enhance operational effectiveness and align with organisational goals
• Compiled and presented financial reports to Board of Directors, providing insights for informed decision-making
• Management role for day-to-day operation of a Physiotherapy Clinic of clinical staff providing treatment for 300 patients
• BAU operations of HR management, business contracts, Health and Safety Compliance, risk assessment and mitigation
• Technology transformation program implementation from a 100% paper-based operation to a 90% system managed clinical practice
• Reporting to the Board of Directors and the Board of Trustees for ‘The Pinder Trust'.

Designing and re-engineering viable, pragmatic solutions to resolve key performance issues and reduce process defects

• Implementing control measures and performance management systems to sustain Change and drive desired behaviour
• Implementing and driving ISO compliance
• Provided analytical support to operational business change initiatives, enhancing process development and improvement.
• Data capture and interrogation to identify shifts in business performance and trends
• Developed and delivered training materials for change programmes to stakeholders and end-users, ensuring ongoing support.
• Oversaw resolution of complex customer complaints, improving service quality.
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