Damilola Rita Akinosi
Dartford
Summary
Accomplished professional with extensive expertise in Agile methodologies, including Scrum and Kanban, and Waterfall methodologies. Proficient in requirement lifecycle management, business process modelling (BPMN), and data flow diagramming. Demonstrates strong skills in stakeholder engagement, change analysis, and process improvements. Adept at using tools such as JIRA, Confluence, Microsoft Visio, and SQL databases to drive innovation development and IT systems analysis. Committed to delivering high-value project coordination and enhancing organisational awareness through effective leadership influence and negotiation tactics.
Seasoned professional specialising in business analysis and strategic planning. Known for delivering high-value solutions through data-driven insights and comprehensive business process assessments. Unique skill set includes mastery of business intelligence tools, advanced analytical abilities, and in-depth understanding of market trends to drive growth and optimisation.
Talented analyst experienced in management and organisational reviews over [Number]-year career. Thorough in conducting studies, interviews and observational assessments. Highly knowledgeable about current strategies for organisational success.
Offering strong analytical skills, excellent problem-solving abilities, and collaborative mindset. Knowledgeable about project management, data analysis, and stakeholder engagement. Ready to use and develop critical thinking, data interpretation, and communication skills in [Desired Position] role.
Overview
17
17
years of professional experience
2007
2007
years of post-secondary education
Work History
Senior Business Analyst
Scottish Government
05.2024 - 02.2025
- Led end-to-end business analysis for notifications and appeals processes, ensuring compliance with policy requirements and stakeholder expectations
- Conducted detailed data set mapping and scenario testing to validate system functionality for PADP and CSP notifications
- Defined and refined business requirements, collaborating with cross-functional teams to ensure accurate implementation
- Developed and reviewed process maps, including PADP CEO and CDP-ADP 1st Decision Challenged workflows, streamlining complex decision-making procedures
- Engaged in stakeholder management, facilitating discussions with policy, operations, and IT teams to align system enhancements with business needs
- Led content testing efforts, ensuring clarity and accuracy in system-generated communications
- Supported defect triaging and resolution, participating in 3 Amigos sessions to identify root causes and drive fixes
- Provided expert analysis on low-income benefits interactions with CSP, assessing overlapping entitlements and their impact on benefit awards
- Conducted impact assessments for changes to data attributes, ensuring correct system behaviour post-uprating
- Assisted with training and knowledge transfer, documenting key business logic and system behaviours for future reference
- Successfully led the handover of multiple tickets and ensured seamless transitions
- Conducted risk assessments to mitigate potential issues.
- Improved overall productivity with comprehensive process analysis.
- Aligned departmental objectives with corporate goals for unified direction and focus.
- Collaborated with cross-functional teams to implement operational improvements and business strategies.
- Assured feasibility of proposed solutions, collaborating with business and IT stakeholders.
- Tested and maintained system operations to standardise workflow.
- Monitored project status to gauge progress and meet deadlines.
- Analysed complex data sets and studied impacts on business growth and operational efficiency.
- Uncovered root causes of complex business challenges and guided management with data-driven insights.
- Identified patterns and communicated findings to customers to integrate business requirements.
- Distilled complex data into actionable solutions and simplified concepts to guide business strategy.
- Interviewed staff to obtain personal observations and insights into existing procedural strengths and weaknesses.
- Highlighted undetected organisational needs to improve business performance.
Senior Business Analyst – Income Manager
Royal Borough of Kensington & Chelsea
London
10.2018 - 05.2024
- Successfully implemented CRM and ERP systems and migrated customer data to new platforms
- Produced written requirements documentation, including commercial tender process reports, business cases, and stakeholder presentations
- Captured and analysed existing business landscape and future technology requirements
- Ensured compliance and regulatory risk mitigation strategies were implemented effectively
- Defined and informed future change through data modelling tools, process mapping, and business IT service analysis
- Conducted user acceptance testing (UAT) and ensured technical solutions met business needs
- Led a team of Business Analysts, providing mentorship, performance oversight, and professional development guidance
- Managed business transformation projects, optimising workflows and introducing automation to improve operational efficiency
- Produced written requirements documentation, including commercial tender process reports, business cases, and stakeholder presentations
- Led strategic reviews to assess process efficiency and propose data-driven improvements
Business Analyst
Edwell
Dartford
05.2018 - 10.2018
- Company Overview: (Start-Up)
- Transformed the service desk department by introducing self-service software, increasing customer retention by 10%
- Mapped current business processes and recommended operational improvements
- Identified workflow inefficiencies and implemented process optimisations
- Conducted financial impact assessments for business investments
- (Start-Up)
- Enhanced company performance through meticulous data analysis.
- Improved client relationships by addressing and managing their needs effectively.
- Facilitated smooth project execution by developing comprehensive project plans.
- Ensured accurate documentation of all business requirements, aiding seamless project flow .
- Simplified complex data into understandable presentations, facilitating better communication amongst teams.
Business Analyst - Collections Team Leader
Peabody
London
05.2008 - 04.2018
- Led a team of Collections Officers, setting performance objectives, monitoring targets, and coaching staff to optimise debt recovery processes
- Led stakeholder engagement to define and document business requirements
- Implemented process improvements using data-driven methodologies
- Executed CRM and ERP system implementations to enhance customer interactions by 50%
- Developed metrics for business performance improvements
- Conducted risk assessments to mitigate potential issues.
- Developed and implemented strategic business plan, enhancing company's market position.
- Leveraged predictive analytics tools to forecast future trends.
- Led cross-functional team to successful project completion.
- Designed new business model, resulting in streamlined operations.
- Streamlined business processes for increased efficiency.
- Conducted SWOT analysis for better understanding of current business landscape.
- Facilitated change management initiatives, improving organisational agility.
- Identified areas of improvement through detailed data analysis.
- Coordinated training programmes for increased staff competency levels.
- Aligned departmental objectives with corporate goals for unified direction and focus.
- Fostered relationships with stakeholders to ensure project alignment with business goals.
- Evaluated business requirements to formulate effective strategies.
- Analysed financial reports for informed decision making.
- Collaborated with IT department to integrate technology solutions into business strategy.
Project Officer
St Martin of Tours
London
09.2007 - 04.2008
- Managed multiple stakeholder engagements while balancing project deliverables
- Monitored project timelines and deadlines to ensure efficiency
- Delivered on revenue targets and service KPIs, improving performance by 20%
- Organised meetings for efficient communication among team members.
- Achieved successful project completion with regular team coordination.
- Managed project development by creating comprehensive plans and assigning tasks.
- Met deadlines for projects by developing effective strategies.
- Maintained open communications with all stakeholders.
- Assured quality standards with meticulous attention to detail.
- Implemented feedback from stakeholders, improved overall project execution efficiency.
Education
MBA - Business Administration
Edinburgh Business School, Heriot-Watt University
Bachelor of Science - Applied Geophysics
University of Lagos
BCS Diploma - Business Analysis
Level 4 Certificate - Housing Management
Chartered Institute of Housing
Skills
- Agile (Scrum, Kanban)
- Waterfall methodologies
- User Stories
- Use Cases
- Product Backlog
- Requirement Lifecycle Management
- Business Process Modelling (BPMN)
- Data Flow Diagram
- Functional & Non-Functional Analysis
- Root Cause Analysis
- GAP/Workflow Analysis
- Data Modelling
- JIRA
- Confluence
- Microsoft Visio
- Microsoft Office (Excel/Word/Access/PowerPoint)
- SQL Database
- Miro
- Microsoft SharePoint
- OneDrive
- D365 CRM
- ServiceNow
- Salesforce
- Change Analysis & Management
- Process Improvements
- Stakeholder Engagement
- Documentation & Technical Authorship
- Prototyping
- Customer Journey Mapping
- Risk Management
- SOQL and sosl programming
- Innovation development
- Interdepartmental liaison
- Business intelligence tools
- Change advocacy
- Delivery oriented
- Performance metrics evaluation
- Knowledge of crm systems
- Leadership influence
- Use-Case analysis
- Understanding of sdlc
- Jira
- Financial reporting
- Future state assessment
- Stakeholder management
- Requirements gathering
- SAP expertise
- Client relations
- Negotiation tactics
- Business process documentation
- IT systems analysis
- Change analysis
- Vendor negotiations
- Unified modelling language
- Business improvement strategy
- Business process modelling
- Technical writing
- SWOT Analysis
- Agile methodologies
- User acceptance testing
- Software solution development
- Enterprise Resource Planning
- Business Process Modelling Notation
- Remote workshop coordination
- High-value project coordination
- Waterfall methodology
- User experience analysis
- Business strategy
- Complex process analysis
- SAP knowledge
- Agile delivery methods
- Agile methodology
- Workflow mapping
- BPMN and Lean methodologies
- Organisational awareness
- Customer Service
- Cultural awareness
- Team Leadership
- Interpersonal communication
- Product knowledge
- Public speaking
- Conflict Resolution
- Project Management
- Quality Assurance
Languages
English
Timeline
Senior Business Analyst
Scottish Government
05.2024 - 02.2025
Senior Business Analyst – Income Manager
Royal Borough of Kensington & Chelsea
10.2018 - 05.2024
Business Analyst
Edwell
05.2018 - 10.2018
Business Analyst - Collections Team Leader
Peabody
05.2008 - 04.2018
Project Officer
St Martin of Tours
09.2007 - 04.2008
Bachelor of Science - Applied Geophysics
University of Lagos
BCS Diploma - Business Analysis
Level 4 Certificate - Housing Management
Chartered Institute of Housing
MBA - Business Administration
Edinburgh Business School, Heriot-Watt University
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