Elizabeth Louise Mead
Totton,United Kingdom
Summary
CeMAP-qualified professional with expertise in mortgage advice, case management, and client support. Demonstrates strong skills in office administration, customer service excellence, and effective use of Microsoft Word and Excel. Known for exceptional communication, teamwork, problem-solving abilities, and multitasking proficiency. Committed to delivering high-quality service while supporting organisational goals.
Overview
10
10
years of professional experience
Work history
Mortgage Advisor
Knightwood Mortgages
2024.03 - 2026.03
- Providing tailored mortgage and protection advice to clients based on individual financial circumstances.
- Sourcing suitable mortgage products and guiding clients through the full application process.
- Ensuring compliance with regulatory requirements and maintaining accurate documentation.
Case Manager
Knightwood Mortgages
2024.02 - 2025.03
- Managing mortgage applications from submission to offer.
- Liaising with lenders, solicitors, and clients to progress cases efficiently.
- Preparing documentation and ensuring all information met regulatory and lender standards.
Purchasing Assistant
Vermont Systems
2022.09 - 2024.02
- Raising purchase orders and maintaining accurate procurement records.
- Monitoring stock levels and expediting deliveries.
- Building strong relationships with suppliers to ensure timely fulfilment.
Operations / Purchasing Assistant
RS Sailing, Romsey
Romsey
2017.12 - 2022.09
- Liaising with suppliers and chasing overdue stock.
- Processing invoices, booking goods in, and supporting general office operations.
- Maintaining accurate stock and purchasing records.
Accounts Assistant
Japanese Knotweed, Southampton
Southampton
2016.05 - 2017.12
- Recording daily income from bank and PayPal accounts.
- Issuing monthly invoices and receipting supplier invoices.
- Managing credit control and taking payments over the phone.
Education
CeMAP - Certificate in Mortgage Advice and Practice
Team Leader Level 3 - undefined
Skills
- CeMAP-qualified mortgage advice
- Case management & client support
- Office administration & organisation
- Customer service excellence
- Microsoft Word & Excel
- Strong communication & teamwork
- Problem-solving and multitasking
References
Available upon request.
Timeline
Mortgage Advisor
Knightwood Mortgages
2024.03 - 2026.03
Case Manager
Knightwood Mortgages
2024.02 - 2025.03
Purchasing Assistant
Vermont Systems
2022.09 - 2024.02
Operations / Purchasing Assistant
RS Sailing, Romsey
2017.12 - 2022.09
Accounts Assistant
Japanese Knotweed, Southampton
2016.05 - 2017.12