Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Bulelwa Mfakadolo

Bulelwa Mfakadolo

Epsom,Surrey
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

A professional with 4 years' UK experience working as a Mortgage Advisor and 8 years' as Insurance Advisor. Cemap qualified. Has always gone the extra mile and delivered excellent client service. Provides the full service, from sourcing leads to closing the deal. Currently seeking PAYE work as Mortgage Advisor / Insurance Advisor. Results-driven Mortgage Broker experienced in generating new business and achieving completion targets. Maintains exceptional market knowledge for informative, up-to-date client advice. Proactive and positive, aiding team productivity and performance. Confident student offers excellent initiative and work ethic to Mortgage Broker position. Persuasive and personable to build productive client relationships. Learns quickly to succeed in pressured, fast-paced environments. Thorough banking professional knowledgeable about bank products, processes and regulations. Confident and organised in helping consumers navigate sometimes-complex systems to achieve financial goals and boost bank profitability. History completing impeccable work balancing institutional and consumer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work history

Mortgage Advisor

MHA FINANCIAL BROKERS LTD
Epsom, City of London
02.2022 - Current
  • Provided exceptional level of customer service at all stages of mortgage loan process.
  • Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
  • Promoted, grew and preserved network and referral system.
  • Secured affordable, cost-effective mortgage options tailored to client needs to drive satisfaction rates.
  • Adhered to all compliance guidelines for retail mortgage lending.
  • Assessed financial strength and credit-worthiness of clients, evaluating individual criteria to determine most appropriate product.
  • Forged exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.

Sales Assistant

Samsung Tv
London
11.2019 - 11.2021
  • Applied effective time management techniques to meet tight deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
  • Built lasting relationships with clients through customer service interactions.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Mortgage Advisor

New Leaf distributers ltd
, Essex
07.2014 - 11.2019
  • Provided exceptional level of customer service at all stages of mortgage loan process.
  • Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
  • Promoted, grew and preserved network and referral systems.
  • Assessed financial strength and credit-worthiness of clients, evaluating individual criteria to determine most appropriate product.
  • Evaluated bespoke client needs to source products best suited to current financial circumstances.
  • Provided additional advice and guidance on buildings cover and life insurance.
  • Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
  • Maintained up-to-date knowledge on mortgage market trends to develop robust business development strategies and accurate revenue forecasting.
  • Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.
  • Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.
  • Consistently exceeded monthly sales targets using exceptional negotiation skills.
  • Secured affordable, cost-effective mortgage options tailored to client needs to drive satisfaction rates.

Sales Advisor

Carphone Warehouse
, City of London
11.2004 - 05.2010
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
  • Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
  • Retained customers by building rapport and delivering tailored product recommendations.
  • Established customer purchasing needs, offering personalised guidance with product and accessory selection.
  • Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Highlighted product features and benefits in line with customer needs, securing high-value sales.
  • Delivered commercially responsible decisions in every interaction to meet needs of customer and business.
  • Demonstrated product usage and features to customers.
  • Explained establishment policies to customers and offered advice on selections.
  • Boosted product sales by offering selection guidance to customers.

Education

CeMap CAS Status - Business

The London Institute of Banking And Financw, Lonon

Skills

  • Customer Service
  • Communication
  • Analytical thinking
  • Attention to detail
  • FCA adept
  • Underwriting and closing procedures
  • Mortgage market trends
  • Client relations
  • Mortgage lead generation
  • Product research
  • UK mortgage regulation
  • CeMAP qualified
  • Mortgage sales
  • Financial Conduct Authority (FCA) regulatory requirements
  • Loan documentation
  • Problem-solving
  • Marketing
  • Customer-focused
  • Leadership
  • Team building
  • Time management

Additional Information

  • Running

Languages

zulu, Xhosa
Native language
English
Fluent
A1

Timeline

Mortgage Advisor - MHA FINANCIAL BROKERS LTD
02.2022 - Current
Sales Assistant - Samsung Tv
11.2019 - 11.2021
Mortgage Advisor - New Leaf distributers ltd
07.2014 - 11.2019
Sales Advisor - Carphone Warehouse
11.2004 - 05.2010
The London Institute of Banking And Financw - CeMap CAS Status, Business

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Bulelwa Mfakadolo